Your Pre-AI Processes are USELESS | AI Rules For 2025
What does it really take to build an AI-powered customer experience from the ground up?
Lacey Peace sits down with Katie Bianchi, Chief Customer Officer at Palo Alto Networks, to unpack how her team rebuilt support systems for the AI era — eliminating handoffs, reducing resolution time by over 40%, and transforming how their teams work.
Lacey Peace sits down with Katie Bianchi, Chief Customer Officer at Palo Alto Networks, to unpack how her team rebuilt support systems for the AI era — eliminating handoffs, reducing resolution time by over 40%, and transforming how their teams work.
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Experts of Experience — Your Pre-AI Processes are USELESS | AI Rules For 2025
