BONUS: 12 Hours Together & Best of Luck (911 Crisis Center)

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Speaker 1 This program contains actual 911 calls from Chagrin Valley Dispatch in Ohio. Some of the recordings have been altered to protect the privacy of those involved.
Hi, Snap listeners.

Speaker 1 We're bringing you a special bonus episode today from Oxygen's Hit Series, 911 Crisis Center. Returning to Oxygen on Saturday, September 3rd at 9 p.m.
Eastern and Pacific Time.

Speaker 1 You can also watch full episodes live on Oxygen every Saturday or on demand on the free oxygen app by clicking the link in our description. Enjoy!

Speaker 2 911, whatever location of your emergency.

Speaker 4 Hello!

Speaker 4 Help me! Hello!

Speaker 4 I need some help!

Speaker 5 Okay, what's the address, ma'am?

Speaker 5 What's going on at 50?

Speaker 5 Ma'am, ma'am, ma'am, I can't hear you when you're screaming. What's going on?

Speaker 4 I came off the word.

Speaker 8 He's on the ground.

Speaker 9 I'm the

Speaker 9 llama.

Speaker 10 How old is he?

Speaker 6 He's 70 years.

Speaker 11 Okay.

Speaker 5 Is he not breathing?

Speaker 5 Can you start CPR with me?

Speaker 5 Yes.

Speaker 5 Okay.

Speaker 5 Don't worry, ma'am. We're gonna get the squad on the way, okay? But I need you to take CPR.

Speaker 5 I need some help.

Speaker 12 Put your hand on his chest, in the center of his chest, okay?

Speaker 10 Put the other hand on top of him.

Speaker 12 I want you to count with me, okay?

Speaker 14 One, two,

Speaker 8 three,

Speaker 8 four,

Speaker 8 ma'am.

Speaker 16 He can move.

Speaker 17 I don't know if I set up, dude.

Speaker 12 Wait, is he talking?

Speaker 8 Yeah.

Speaker 18 He's breathing. That's the most important thing.

Speaker 10 He's going to be okay, all right?

Speaker 20 We've got help in route.

Speaker 21 I've been working at Sugar and Valley Dispatch on night shift for a little over three years, and

Speaker 8 I love it.

Speaker 21 This job is not for everyone. It's a lot of pressure on us.
When we answer that phone, it could be the difference between life and death.

Speaker 24 He's jumping in the lake to kill himself.

Speaker 25 Are you bleeding?

Speaker 26 Okay, and how many shots did you hear?

Speaker 27 I am a single mother.

Speaker 22 I have a daughter. She is 16 years old.
And being a parent has definitely helped me working here.

Speaker 29 Why do they feel like your kids can ride their bikes in the street?

Speaker 31 That's not illegal.

Speaker 32 That's where they're supposed to ride.

Speaker 27 We have to use the mommy voice when we're on the phone with the callers.

Speaker 31 Do not hang up.

Speaker 26 I need to get this information.

Speaker 17 Hello?

Speaker 21 You have to find a balance between assertiveness and empathy.

Speaker 33 Oh, I love my job. I love my job.
I love my job.

Speaker 33 Hello.

Speaker 30 Here come incents.

Speaker 31 You here till what time?

Speaker 8 Depends on what happens.

Speaker 34 Yesterday, I said the Q word. Thinking we'll get some action in Euclid and Maple.
Within the next two hours, I got three OVIs.

Speaker 33 That's because your dumbass said the Q-word.

Speaker 35 Dispatchers are extremely superstitious.

Speaker 22 The Q-word is quiet.

Speaker 27 As soon as someone says that word, everything blows up in dispatch.

Speaker 20 There was a bad accident.

Speaker 36 Engine 13, Engine 2, both in Rob.

Speaker 20 Garfield Heights, Bedford Heights, Valley View have all been called.

Speaker 32 We're going to get a squad right over to you. There it's going to be all right.

Speaker 26 Being on a night shift, we generally get more violent calls. Bar fights, shootings, robberies, domestics.

Speaker 26 It could be anything.

Speaker 37 Police assets.

Speaker 19 I hear gunshots.

Speaker 30 Got a shot fired.

Speaker 38 I got it. I got it.

Speaker 39 Oh my gosh.

Speaker 30 My boyfriend is shooting off a gun in the house.

Speaker 36 I heard a gunshot and I ran upstairs.

Speaker 7 I said, what happened?

Speaker 36 And he says, oh, I just shot a hole in the ceiling by accident.

Speaker 41 Okay, is anybody in the home still?

Speaker 42 No, I'm in my car.

Speaker 43 Radio 94, the caller should be left in her car in the driveway.

Speaker 32 Mike is coming out to the car to see what we're doing.

Speaker 25 Okay, lock your doors.

Speaker 41 Are you able to get away from the area?

Speaker 17 No, because his car is blocking me in the driveway.

Speaker 17 Okay.

Speaker 25 I heard another gunshot.

Speaker 27 Now I see him in the backyard.

Speaker 3 Well, we're going to take care of this for you.

Speaker 41 He has a gun with him right now, and he's in the backyard.

Speaker 17 Caller said he's in the backyard.

Speaker 11 He's in the backyard.

Speaker 32 Domestic calls can go go from a simple yelling match to a shots-fired call to an actual shooting call where we have a victim.

Speaker 44 That wasn't accidental because there were two shots. Accidental is one.

Speaker 41 Okay, I've got my officers on the way. I'm going to have you stay on the phone with me until they get there.
Okay.

Speaker 30 Do you know why he has a gun with him right now?

Speaker 4 I just caught him cheating on me two nights ago, and I told him I'm leaving, and so he's upset.

Speaker 41 Can you see him from where you are right now?

Speaker 4 Not at the moment.

Speaker 41 You last saw him at the the back of the home, correct?

Speaker 10 Yes.

Speaker 41 Has ever done anything like this before?

Speaker 40 No.

Speaker 32 It always feels like it takes officers forever. It may only take two minutes, but two minutes can feel like a lifetime in a situation where somebody has a gun and could be hunting you down.

Speaker 48 Now, if you see him again, I want you to tell me immediately whether or not you see a weapon in his hands.

Speaker 41 That's really important, okay?

Speaker 11 Okay.

Speaker 32 I have to stay on the phone with that caller until her officers arrive on scene. That I'm freaking out along with her.
If I start to panic, then there's no control over the situation.

Speaker 41 All right, very good. Go ahead and let the officers help you, okay?

Speaker 32 You did a great job.

Speaker 25 Okay. All right, bye-bye.

Speaker 26 I'm glad it ended well.

Speaker 32 Medic 62.

Speaker 49 911, where's emergency?

Speaker 43 No, I lost my dog on the freeway. She was in the car.
When we got off of Bishop Road, she was not in the car.

Speaker 45 So you think that she just hopped out of the window somewhere at Navy?

Speaker 17 Yes.

Speaker 1 What kind of dog is it?

Speaker 8 Old Eagle.

Speaker 13 Poor doggy.

Speaker 50 Ain't no telling where he is at now.

Speaker 17 Okay, if we get any calls, then we'll give you a phone call, okay? Okay. She had the window all the way down on the freeway?

Speaker 25 Yeah. What is your priority?

Speaker 26 How do you not notice that?

Speaker 12 And not watch it.

Speaker 40 It would be called the police on me because I'd be on that freeway searching high low, stopping calls and everything.

Speaker 34 Check it, make sure you pick my dog up.

Speaker 1 We have a very large variety of departments that we dispatch for, and you never know what you're going to get.

Speaker 8 I have had my dog fall out of the window before, though.

Speaker 6 Oh, Lenny.

Speaker 7 I'm so mad right now. I don't know what to do.

Speaker 34 Like, common sense is not coming anymore.

Speaker 47 Please, and fire, this is Arnold.

Speaker 13 Yes, can I get a fire department at Boulevard?

Speaker 52 Is that a house or an apartment?

Speaker 18 A house is on fire. Up at the top, second floor is on fire.

Speaker 11 Second, what color is the smoke?

Speaker 17 It's brown.

Speaker 52 Do we know if anybody's in the house?

Speaker 42 Yes, people in there right now.

Speaker 3 How many people are in the house?

Speaker 3 I don't know.

Speaker 4 I'm calling right now.

Speaker 3 How many people are in the house?

Speaker 4 I don't know.

Speaker 52 All right, we're on our way. Thank you.

Speaker 17 Start calling, please. I got it.

Speaker 20 Call out your cities.

Speaker 16 I'll call Bedford Heights. Don't call Valleyview.

Speaker 50 At Chagran Valley Dispatch, we dispatch for 17 police fire and EMS.

Speaker 20 P.S. Maple Heights, I think we're good.

Speaker 23 A structured fire is all hands on deck.

Speaker 50 I need everybody that's available. If you have wings, please use them at this time.

Speaker 39 Dispatch Maple Heights.

Speaker 52 All stations, all apparatus.

Speaker 49 Bedford Heights is Maple. Radio 552 and 555.

Speaker 14 Yes, second floor.

Speaker 11 Not known how many.

Speaker 34 And we need a truck.

Speaker 50 Fire can get out of control really fast. The quicker you get your apparatus there, the quicker you can get everything under control before something else bad happens.

Speaker 53 I have two officers on scene. There's one person still in the house.

Speaker 13 Okay.

Speaker 28 TD on scene advisor. There's still one person in the structure.

Speaker 28 Weird.

Speaker 24 All of the smoke is contained on the floor.

Speaker 25 Yeah, something's wrong and wrong, Ville.

Speaker 50 A fire starting upstairs in a bedroom raises multiple red flags. Either someone has been careless or it was deliberately set.

Speaker 55 Think that someone set this house on fire?

Speaker 53 We don't know if it's a candle or if somebody fell asleep smoking a cigarette, but I just have a gut feeling that something's wrong here.

Speaker 53 Units on the boulevard, do we know if that house has been evacuated?

Speaker 56 Well, the smoke is too thick.

Speaker 56 We can't get up there.

Speaker 13 Copy.

Speaker 53 The smoke's too thick. They can't make entry upstairs.

Speaker 39 Delta the command, they're bringing a victim out the front door from the second floor.

Speaker 39 In progress for continuing search.

Speaker 8 Okay.

Speaker 8 Okay, yep.

Speaker 53 I threw the victim's information in there.

Speaker 20 They're just confirming that they're bringing a victim out. So there was someone inside the home

Speaker 17 where the smoke was.

Speaker 13 Oh, that's sad.

Speaker 50 When they said they were pulling him out, I didn't think it was good.

Speaker 50 It's always sad when a life is lost. I just say my prayers for myself and for them, and remember that I have a job to do and get ready for the next person that may need me.

Speaker 57 Police dispatch. This is Charlene.
How may I help you?

Speaker 57 8814A-42.

Speaker 57 13A-61-13A-21 assistant tag two for 13-victor six.

Speaker 32 He is conscious and alert.

Speaker 33 Dispatch clearance.

Speaker 57 That's good. Thank you.

Speaker 26 You can post it at the police department at ours. You're welcome.
Bye.

Speaker 57 Say the Q word, Libby.

Speaker 16 Fantastic Abby.

Speaker 7 Shut up.

Speaker 34 Don't be scared of Abby.

Speaker 26 Knock it off.

Speaker 46 If I say the first, you say the last part.

Speaker 26 Essence, if you do it and it happens to me, I'm leaving and you're staying.

Speaker 16 I didn't say it.

Speaker 26 Essence and I connect in a weird way. Having that genuine friendship, it helps you work better together.
And Essence is definitely one of the people that I can rely most on.

Speaker 23 Abby, you want parts on this?

Speaker 40 No. You don't even know what it is.

Speaker 26 No, you're up to no good.

Speaker 57 That's the big one.

Speaker 26 Police and fire, the Sabbath.

Speaker 15 I just opened up my door to my neighbor.

Speaker 58 She's just barred seeing things.

Speaker 28 Somebody's trying to kill her.

Speaker 44 Caller states a a female barged into his apartment and said someone was trying to kill her and has a gun.

Speaker 26 Do you think there's any truth to what she's saying?

Speaker 8 No.

Speaker 39 She's under an influence, drug, or whatever.

Speaker 28 She's freaking out.

Speaker 26 Okay, so this is just because she's high or under the influence of something?

Speaker 39 Yes, yes.

Speaker 26 What do you think she's on?

Speaker 32 Can you tell?

Speaker 11 Water PCP.

Speaker 9 Yo, you need to calm down.

Speaker 8 Radio 1982.

Speaker 18 I have a welfare check.

Speaker 44 She appears to be high on PCP.

Speaker 26 Do you know her name?

Speaker 6 Her name is.

Speaker 11 She needs to calm down. She needs to calm down.

Speaker 14 Yes, my cousin.

Speaker 38 Look at the welfare check.

Speaker 59 Says somebody's trying to kill her.

Speaker 55 Is it like actually? Is it really your cousin?

Speaker 35 I'm sorry.

Speaker 26 Even though we have 17 communities, a lot of us live in the area. So it's not uncommon that you will pick up the phone and it will be someone on the other end that you know.

Speaker 47 Oh my god, this is crazy.

Speaker 14 Okay, I know. We're almost there.

Speaker 17 So, yo, get away from from it.

Speaker 8 Come back in here.

Speaker 26 My best friend, Essence, is sitting right next to me, and I can feel her pain.

Speaker 26 But just added an extra level of stress that it was going to have a bad ending.

Speaker 4 You bet I'm going to jump out no window.

Speaker 47 Calm down.

Speaker 26 Debbie, she just said she's going to jump out the window.

Speaker 4 You bet I'm going to jump out no window.

Speaker 40 Calm down.

Speaker 44 Now she's stating she wants to jump out the window and she is near a window at the moment.

Speaker 42 Oh my goodness.

Speaker 22 Sounds like she may be suicidal.

Speaker 60 Hello?

Speaker 60 Hello.

Speaker 19 All right. They hung up.

Speaker 44 Here's the number for her. Disconnected you, okay.
Yeah.

Speaker 26 When you lose connection with the caller, so many things can happen so fast. I was thinking, you know, oh my god, did she really jump out the window? I have such anxiety not being able to contact

Speaker 26 and not being able able to know what she's doing.

Speaker 32 Yeah, I'm trying to call back again.

Speaker 61 Okay, see if they can let us in.

Speaker 13 Are they on their way there, Debbie?

Speaker 44 One unit just got there. The other unit will be there shortly.

Speaker 13 I'm trying to find a phone number for her, Debbie.

Speaker 13 Here's a number for her.

Speaker 22 Do you want to call her, Abby?

Speaker 32 Yeah, I'm trying right now.

Speaker 21 It's difficult. I'm not allowed to just barge in on someone else's phone conversation.
Our protocol is that whoever answers the phone, they remain on the phone.

Speaker 26 Okay, hi, is this?

Speaker 26 Hello.

Speaker 15 Yeah.

Speaker 26 Says Yuko, please, can you tell me where you are?

Speaker 26 Okay, are you by yourself?

Speaker 26 Hello.

Speaker 26 Hi, is this

Speaker 44 Hello? We're still trying to get in the building.

Speaker 26 She stopped talking to me.

Speaker 60 Hello?

Speaker 47 She stopped talking?

Speaker 26 No, I think it sounds like she just put the phone down.

Speaker 22 Can you still hear her at all?

Speaker 26 I can't hear her. I hear other people in the background.
Even though she said she's cool, I know that she's not okay. So we're still going to go and respond and check on her welfare.

Speaker 32 I'm trying to call back again.

Speaker 26 Hi, we're trying to get to...

Speaker 32 Do you know what apartment she belongs to?

Speaker 7 She's right across from my apartment.

Speaker 26 Can you let us in the building?

Speaker 47 Yes.

Speaker 26 Debbie, tell them to buzz.

Speaker 32 I got a hold of the guy whose apartment she went to.

Speaker 26 Okay, thank you for buzzing us in.

Speaker 21 It's difficult knowing that your family member is in trouble and there's nothing I can do right now for her. I just feel helpless.

Speaker 23 That was an adrenaline dump, and I didn't even take the call.

Speaker 59 Jesus.

Speaker 8 I know. I'm sorry.

Speaker 21 It is scary not knowing where my cousin is. Police aren't able to locate her.
They're not able to talk to her, so we don't really know what's going on with her right now.

Speaker 26 The kitchen can be our safe space. It's a second away from the room, from the phones, from the radios.
And sometimes you just have a minute to make yourself feel better.

Speaker 21 That's one of the things that sucks about working for cities where you know a bunch of people.

Speaker 55 Where you know someone. Yes.

Speaker 26 Especially if they're family.

Speaker 59 Yes.

Speaker 56 Thank you. Thank you.

Speaker 21 It's an amazing feeling to know that you have someone who has your best interest at heart and wants to make sure you're okay. Go tell Kandy, I need a couple months off.

Speaker 32 No, I'm not going to tell her because she's going to know it's coming from you. No, she won't.
Yes, she will.

Speaker 1 I think she'll believe you. No.

Speaker 55 911, what's the address of your emergency?

Speaker 29 I need an ambulance.

Speaker 29 Baby,

Speaker 4 I don't know.

Speaker 29 He's foaming at the mouth.

Speaker 17 How old is he?

Speaker 4 She's too weak.

Speaker 45 Okay, is she crying or anything?

Speaker 4 No.

Speaker 46 Are you holding her?

Speaker 4 My mom is holding her. Okay.

Speaker 62 Radio 17 and 109.

Speaker 4 I'm diverting you guys for a full arrest of a two-week old baby. Baby's foaming at the mouth.

Speaker 56 17 radio, mom.

Speaker 51 Okay, is she breathing?

Speaker 51 Yeah, she's breathing.

Speaker 47 Okay, all right. That's a good thing.

Speaker 8 That's all her talk.

Speaker 29 She all hurry up, please.

Speaker 25 Ma'am, they're on the way.

Speaker 30 Does she have any medical condition that you know of?

Speaker 4 No.

Speaker 8 No.

Speaker 57 I can hear the mom in the background and she's panicking. I'm a mom myself, but I can't think about that when I'm focusing on giving CPR to someone else's child.

Speaker 57 We have to push that to the back of our minds.

Speaker 25 Okay, she's still breathing.

Speaker 4 Yes, but she's okay.

Speaker 4 She's turning red.

Speaker 25 All right, why don't you? Are you? I'm gonna walk you through CPR. Okay, why don't you lay her flat on either a table or on the floor?

Speaker 32 Can you do that?

Speaker 4 She said, Lay her flat on a table or on the floor.

Speaker 62 Radio 17 and 109. We're in progress with CPR.

Speaker 47 Okay,

Speaker 25 she's on the floor.

Speaker 25 Okay, you're gonna kneel down next to the baby and you're gonna place two fingers on her chest, okay, in between her nipples, and we're gonna push down one to one and a half inches, okay?

Speaker 57 Infant CPR is a delicate process.

Speaker 51 We use two fingers to get air and blood flowing.

Speaker 57 We're not using our whole palm.

Speaker 46 That could hurt the baby.

Speaker 25 Okay, and I'm gonna count with you and we're just gonna keep going until they get there, all right?

Speaker 25 okay, okay. You ready?

Speaker 32 Okay,

Speaker 55 one, two, three, four, five, six, seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen, twenty, twenty-one, twenty-two, twenty-three, twenty-four, five, twenty-six, twenty-seven, twenty-eight, twenty-nine, thirty.

Speaker 25 Any changes?

Speaker 29 She's still bombing at the mouth.

Speaker 25 21, 22, 23, 24, 5, 26, 27, 28, 29, 30.

Speaker 38 Any changes?

Speaker 47 Okay.

Speaker 51 Let's just keep going, okay?

Speaker 17 One, two, three.

Speaker 57 A young baby is susceptible to so many different things. When When we take the call and a baby's not breathing, the baby could be choking.

Speaker 57 They could be having a seizure. All I have to focus on is getting that baby breathing again.

Speaker 25 19, 20, 21, 22, 23.

Speaker 63 Now's I have an officer on scene.

Speaker 38 I have an officer on scene.

Speaker 4 He's going to come over, come in and take over CPR, okay?

Speaker 47 Is the door unlocked?

Speaker 25 He's there and he's taking over.

Speaker 37 Yes.

Speaker 51 Okay, all right. And the squad will be right in as well, okay? They're following him in, okay?

Speaker 8 Okay.

Speaker 45 All right, go ahead and hang up with me, okay? Let the officer take over.

Speaker 53 Yeah, good job, Maz. I just have another officer that got on scene.

Speaker 4 Okay.

Speaker 52 Rio looks like conscious.

Speaker 31 Copy.

Speaker 53 Baby's conscious.

Speaker 11 Yay. Yay.
Woo! Woo!

Speaker 25 Good job. Any call dealing with a small child, hit close to home for myself and my team.

Speaker 57 A lot of us have small children. We can relate to what that that parent is going through.

Speaker 13 Good job.

Speaker 47 Thanks girl. All right.

Speaker 40 Just another day

Speaker 10 in dispatch world.

Speaker 3 Saving lives and taking names. Right.

Speaker 27 I'm cutting me a little small, P.

Speaker 23 Is it healthy?

Speaker 57 No.

Speaker 21 We are all a family here.

Speaker 26 You're not allowed to have any.

Speaker 12 Um, I'm gonna get some anyways.

Speaker 34 We have formed that connection with each other.

Speaker 41 It's a tropical cake. I made it myself.
Oh my god.

Speaker 20 They're really addictive. We're in that dispatch room for 12 long

Speaker 22 hours together.

Speaker 46 Dispatchers, if you leave something on a table somewhere, we're gonna eat it.

Speaker 26 There's definitely nights you look at the clock and you're like, I don't know if I can do this.

Speaker 46 Can I smash the cake on you?

Speaker 21 She got to put on your big girl pants and keep on moving.

Speaker 26 You have to be able to trust the people that you're sitting next to. You have to have each other's back.

Speaker 6 Whoa!

Speaker 26 Because you can't do it alone.

Speaker 26 And you never know what you're going to have to deal with.

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Speaker 63 My son was in the living room watching TV.

Speaker 38 He's not there.

Speaker 2 Hey, stop.

Speaker 47 Give me a description of your son, please. What color is his hair?

Speaker 12 He's like blondish brownish, like a light brown.

Speaker 29 He has brown eyes.

Speaker 12 He's small.

Speaker 63 He's maybe 35, 38 38 pounds.

Speaker 41 Dispatched to Bedford units. Female stated she was in the bathroom when she came out.

Speaker 22 Her son, five years old, was missing from the home.

Speaker 2 Asa!

Speaker 47 Okay, okay, relax.

Speaker 12 I need you to stay really calm, okay?

Speaker 55 What was he wearing?

Speaker 63 He was wearing a red,

Speaker 63 a red sweatshirt, and blue boxers.

Speaker 63 Asa!

Speaker 2 Asa!

Speaker 13 Okay,

Speaker 13 how long ago?

Speaker 47 Are you there?

Speaker 47 Oh my gosh, he's in this bed!

Speaker 10 He's in this bed! Aisa! Is that his bed?

Speaker 41 Oh my god, ma'am. Oh my god.

Speaker 63 He's in my bed. He has the pillow over his head.

Speaker 41 Bedford units. She located it in the home.

Speaker 46 He is okay. He was laying in parents' bed.

Speaker 63 Thank you. I'm so sorry.

Speaker 8 No problem. Don't worry about it.

Speaker 25 We're happy that you found him, okay?

Speaker 8 Okay.

Speaker 5 All right. All right.

Speaker 32 Bye-bye. Panicked, as I would be if my five-year-old went missing, she was okay.

Speaker 46 He was apparently asleep in her bed.

Speaker 34 Thank goodness.

Speaker 41 So, best possible outcome.

Speaker 50 I'll take those count any day.

Speaker 57 I've been a dispatcher for 12 years.

Speaker 57 I really like dispatching because no two days are the same. You're helping people in what can be the worst moments of their lives.

Speaker 57 Today is my last day. I was promoted, so I'm going to be moving to our sister center.

Speaker 47 Hey, Christian.

Speaker 4 Good, how are you?

Speaker 57 I've worked with some of these people here for several years now,

Speaker 57 so it's tough to leave.

Speaker 42 And you're not gone yet

Speaker 50 I still got one more day with you chick

Speaker 50 thank God

Speaker 7 you wore green it's St.

Speaker 53 Patty's Day none of these fools did

Speaker 6 because they're lame

Speaker 27 Betty that looks so good

Speaker 50 we're a tight-knit group mostly all women and it's tough to have a girl's night out so we take the opportunity to celebrate whenever we we get a chance.

Speaker 42 You guys, manja, eat while it's hot.

Speaker 23 You don't have some meatballs and pasta.

Speaker 16 I don't eat meat.

Speaker 31 Oh!

Speaker 2 We'll have some of the other...

Speaker 41 Eat the sauce, Mara.

Speaker 41 St.

Speaker 50 Patty's Day used to be one of the funnest holidays until I started dispatching it.

Speaker 33 Hopefully it won't be too much of a show because it's St.

Speaker 18 Patrick's Day.

Speaker 32 911, what is the address of your emergency?

Speaker 25 My bar is turned upside down.

Speaker 22 Is anybody in your bar hurt?

Speaker 43 I have a gentleman on the front lawn of my house, and he's drunk, and he just threw a beer at my house.

Speaker 53 Oh boy.

Speaker 8 These people are trying to kick me out of this forest. They're just being completely made to me.

Speaker 36 Get a ride. Please don't drive.
You're not sober.

Speaker 47 I'm gonna hang up now. Bye-bye.

Speaker 25 I hate drunk people when I'm not drunk.

Speaker 45 911, where's your emergency?

Speaker 58 I'm at Tinker's cabin.

Speaker 64 I have an argument outside of the bar. I think that there are guns involved.

Speaker 4 I need somebody to get here now.

Speaker 38 Did you see guns, or what makes you think that there are guns involved?

Speaker 9 I heard people talking about them.

Speaker 3 How many people is it out there?

Speaker 3 How many of you can?

Speaker 65 Lady of Bedford units respond to a disturbance.

Speaker 65 She hears people talking about having guns and people getting shot.

Speaker 15 Oh my god.

Speaker 9 They're shooting.

Speaker 31 They're shooting there, Matthew.

Speaker 30 I just heard it.

Speaker 65 Okay. Right here to Bedford Units.
Shots fired.

Speaker 36 When Essence screams at their shots fired, it instantly goes to another level.

Speaker 2 We need help there now.

Speaker 4 Get in the kitchen. Get in the kitchen.
Get in the kitchen. Get in the kitchen.

Speaker 45 No, if anyone was shot.

Speaker 9 I don't know. Come on out there.

Speaker 65 Right here to Bedford Units. Shots in the parking lot.
I'm not if anybody's hit.

Speaker 50 They're on their way.

Speaker 23 And what do you hear now?

Speaker 9 Come in the kitchen. I'm not looking.

Speaker 27 I know you're not out there, but like, are they in the front parking lot or the back parking lot?

Speaker 9 Hey, where is the building?

Speaker 51 Front parking lot?

Speaker 9 Okay.

Speaker 27 I have a woman locked in the kitchen and a guy outside with a gun that he's fired already.

Speaker 59 It is scary.

Speaker 21 All I can do is remain calm, stay on the phone with the female and count down the seconds until the officers get there.

Speaker 4 They're on their way.

Speaker 4 The cops are here. They're going after us.

Speaker 7 Okay.

Speaker 52 All right, one of the barmaids, they took off up Northfield. I'm gonna check up that way for it.
They said they're the one shooting.

Speaker 52 Hi, copy.

Speaker 52 I got him sitting in the driveway. Phone in Northfield.

Speaker 52 If you radio, he help my mail.

Speaker 58 What happened here? That just escalated.

Speaker 23 Yeah, I escalated really quick. It's hard to come down from those types of calls, but...

Speaker 46 Police dispatch.

Speaker 23 We have to just answer the next call and keep it moving.

Speaker 58 Don't let any contact zoom 130 on taxonomy.

Speaker 18 9-1-1. What's the address of the emergency?

Speaker 42 I'm at the crazy horse. I'm Miles and Ricky.

Speaker 47 Okay, what's going on?

Speaker 42 I was getting a lap dance, a $100

Speaker 25 lap dance.

Speaker 42 My hard-earned money, I just got paid today.

Speaker 42 My penis came out of my pants on accident.

Speaker 42 On accident.

Speaker 25 Okay.

Speaker 25 I've apologized profusely.

Speaker 42 I put it back in. It was not intentional in any way, shape, or form, and they're not giving me my money back.

Speaker 41 Where's the crazy horse?

Speaker 31 Bedford Heights. Are you there?

Speaker 18 Okay, that's not in my jurisdiction. Hang on, just one quick second.
I'm going to transfer you to Bedford Heights.

Speaker 46 I need an explanation as to how one's penis falls out of their pants.

Speaker 31 And then what causes you to call the cops and be like, they're not giving me my money back.

Speaker 61 I'd be like, like, burying my head in the sand and leaving.

Speaker 38 Yeah, I would run out the door.

Speaker 31 He'd be like, oh my god, I hope nobody's seen my body. I'd put my penis back in my pants and leave.

Speaker 14 It just fell out.

Speaker 11 It just fell out.

Speaker 23 I can't with this job some days.

Speaker 45 Please dispatch, can I help you?

Speaker 28 Solan, this is Twinsburg with a transfers.

Speaker 56 The male states he thinks his wife's going into labor.

Speaker 52 Go ahead, sir.

Speaker 52 Sir?

Speaker 45 Sir, how far along is she?

Speaker 52 She's about due date is next week.

Speaker 3 Next week?

Speaker 52 I think I can see the head coming out, but this is

Speaker 52 kind of an emergency.

Speaker 25 Okay, just stay with me.

Speaker 64 Dispatch the medic 1343, engine 13, medic 43, engine 13. Need you both to respond.
Bonnieville Towers.

Speaker 51 Is she laying down on her back?

Speaker 52 No, she's sitting on the toilet right now.

Speaker 46 Is she able to get on the floor?

Speaker 52 Can you get on the floor?

Speaker 52 Yep, I can get her on the floor.

Speaker 51 Okay, go ahead and do that. Try and keep her as comfortable as possible, okay?

Speaker 51 If she needs to push, that's what we're going to do, okay?

Speaker 47 Okay.

Speaker 57 There's a lot that can go wrong in childbirth.

Speaker 51 The cord is not wrapped around the neck at all, right?

Speaker 3 I can't really see the neck right now.

Speaker 38 Okay.

Speaker 57 I have to be able to anticipate all of the things that can go wrong. Is mom okay? Is the baby moving? Is the baby breathing? It's just a very high stress situation.

Speaker 25 They're on the way.

Speaker 51 Just don't pull the baby out, okay?

Speaker 52 Okay.

Speaker 51 If you have a clean cloth or towel or anything clean to wipe the baby's nose and mouth, then gently guide the baby out and support its head, okay?

Speaker 45 Okay.

Speaker 51 Because at this point, baby's coming out, right?

Speaker 52 Baby's coming out.

Speaker 52 You're okay.

Speaker 47 Is she okay?

Speaker 51 The head is out. Head is out?

Speaker 4 Okay. Yeah.

Speaker 4 Baby's purple.

Speaker 4 Okay.

Speaker 51 Can you simulate crying?

Speaker 51 No.

Speaker 51 Try rubbing the sternum and see if the baby will cry at all.

Speaker 52 She's not all the way out yet. Just her head.
Okay.

Speaker 51 See if you can help her guide the baby out all the way.

Speaker 52 49 better while I turn the beer.

Speaker 3 Keep pushing. You're okay.

Speaker 52 You're okay.

Speaker 19 Okay, how is she doing?

Speaker 25 Baby's coming out. Baby's coming out? Okay.

Speaker 17 Yeah.

Speaker 17 Come on.

Speaker 51 Okay, don't pull on the cord, but I want you to try and loosen or unwrap the cord so it's not choking the baby, okay?

Speaker 51 Yes.

Speaker 3 Is the baby moving now?

Speaker 11 No.

Speaker 11 No.

Speaker 11 No.

Speaker 25 Not at all.

Speaker 51 Is baby crying or anything?

Speaker 3 No.

Speaker 52 She's breathing a little bit.

Speaker 12 She is.

Speaker 13 She's breathing.

Speaker 52 Just his head.

Speaker 17 Hold on.

Speaker 17 Just like a couple gasps.

Speaker 17 Hold on.

Speaker 52 Hold on.

Speaker 52 Relay. You're fine.
So you're fine.

Speaker 30 Can you turn the baby on its side?

Speaker 52 Yes. Okay.

Speaker 51 Usually you can dry her off with a towel to stimulate crying, okay?

Speaker 51 Okay.

Speaker 51 Just keep trying to stimulate her, okay?

Speaker 52 By doing what?

Speaker 51 Like keep rubbing on her back, trying to dry her off, dry off her back with a towel, anything to touch or stimulate her to get her to cry.

Speaker 52 Does he have any other phones here? Yes, they should be almost there. They're doing the best they can, okay? I know, I know.

Speaker 51 How's her breathing now? Did it get any better or no?

Speaker 51 Yeah, she's starting to cry. She's starting to cry.

Speaker 45 Okay, yeah, I hear her.

Speaker 2 Okay, go ahead.

Speaker 45 Keep her doing that, okay?

Speaker 52 Just okay.

Speaker 47 Keep touching her and touch her back.

Speaker 11 Do all of those things.

Speaker 3 It's okay. We need to just keep her crying.

Speaker 51 That's good.

Speaker 52 Come on.

Speaker 52 It's okay. She's breathing.

Speaker 64 You're both on scene 18-12.

Speaker 47 We have an officer on scene.

Speaker 30 They're coming in, okay?

Speaker 47 It's a little girl. Yeah, it is.
All right.

Speaker 38 You did a great job, okay?

Speaker 2 Holy shit.

Speaker 47 I know.

Speaker 25 You'll be able to breathe again in a minute.

Speaker 38 All right. Congratulations, okay?

Speaker 3 Oh, man. Thank you.

Speaker 52 Thank you so much.

Speaker 12 Okay.

Speaker 47 All right. You're welcome.
Bye-bye.

Speaker 7 Yay, Christine. Good job.
Good job.

Speaker 57 That was nerve-wracking. A lot of our calls that we take are really just a lot of bad things that happen to people.
So a call like this really helps me keep going. You know, I'm making a difference.

Speaker 8 I brought a life into the world.

Speaker 57 It's a good feeling.

Speaker 25 It is the first time I've delivered a baby over the phone or in person.

Speaker 31 We love babies.

Speaker 32 Now you get your stork pen.

Speaker 50 Anytime we deliver a baby, it's an awesome deal. We're trained in every life-saving protocol from CPR to delivering babies.

Speaker 7 Congratulations.

Speaker 47 Oh my God.

Speaker 50 We very rarely get calls like these, but when we do, we're ready.

Speaker 48 911, what is the address of your emergency?

Speaker 58 I need it now. I'll be trying to break down the staircase.

Speaker 17 Who is trying to break down the door?

Speaker 58 Just set dispatch.

Speaker 60 I have the officers being given the information who is at your door.

Speaker 58 I can't hold the car much longer.

Speaker 60 I need to know who is outside the door.

Speaker 58 He's my brother-in-law.

Speaker 32 Why is he trying to break down the door?

Speaker 24 Because he wanted to put his hands on me, and I stabbed him.

Speaker 24 You stabbed the male?

Speaker 45 What did you stab the male with?

Speaker 40 A knife.

Speaker 40 Do you have the knife in your hand right now?

Speaker 24 No, ma'am.

Speaker 31 She stabbed him today or previously.

Speaker 48 Did you stab him right now or did you stab him earlier?

Speaker 2 Okay.

Speaker 22 Eunice responding to Clement.

Speaker 38 Female data, she stabbed the male with the knife.

Speaker 4 Have a squad going with him.

Speaker 45 Answer, listen.

Speaker 48 Listen, I need you to listen to me. Did you just stab him right now? Yes or no?

Speaker 41 She stabbed him about 10 minutes ago. Where on his body did you stab him?

Speaker 30 Okay, take a deep breath.

Speaker 32 He's not there any longer.

Speaker 54 Is that right?

Speaker 48 He's in the house?

Speaker 48 Yes. He's upstairs in the home?

Speaker 2 Yes.

Speaker 27 He's actually upstairs in the home.

Speaker 54 Okay, I hear children in the background.

Speaker 48 Are there children in the home with you right now?

Speaker 54 It's just him yelling? Okay.

Speaker 52 501 copies. 57's arriving.

Speaker 28 Kathy.

Speaker 38 I have two officers arriving.

Speaker 48 Listen to me, please.

Speaker 32 Take a deep breath.

Speaker 48 Just listen to what I'm going to ask you, okay?

Speaker 38 Officers are on the way.

Speaker 48 They're outside right now. It's really important that you do not have the knife in your hand, okay? You need to put that down.

Speaker 31 She's locked in the upstairs bedroom.

Speaker 38 Ask her if she locked herself in the bedroom. We got up.

Speaker 9 Are you locked in the bedroom right now?

Speaker 47 Yes or no?

Speaker 4 Copy.

Speaker 41 Yes, she's locked in the bedroom.

Speaker 25 Okay.

Speaker 48 And is the knife in the bedroom with you right now?

Speaker 41 No. Okay, she does not have the weapon with her.

Speaker 4 Copy.

Speaker 47 Are you there?

Speaker 41 Essence, can you all verify officers are with her? I think she put the phone down. I can't be sure.

Speaker 47 Are you there?

Speaker 52 I don't have one female detained.

Speaker 22 She's detained, that's why. Okay.

Speaker 32 Domestic calls are one of the hardest calls that we can take. It doesn't matter what side of the story we're hearing, we don't take sides on the call.

Speaker 32 Our job is to obtain as much information without judgment, without precedence. We never know the full story until the officers get there.

Speaker 22 He was conscious and alert when they got there, and he was talking to them, so he was taking the metro.

Speaker 16 She's fine to stay on the floor. You just need to keep an eye on her and try to keep her on her side in case she throws up.

Speaker 46 Okay, I keep thinking, isn't it a Wednesday? Forgetting it's St.

Speaker 45 Patrick's Day.

Speaker 35 911, where's your emergency?

Speaker 56 All right, there's an apartment fire right now by Tungsten Drive in Euclid.

Speaker 49 9-1-1, where's your emergency?

Speaker 4 Hi, I'm on Brush Avenue, Euclid.

Speaker 32 There's a fire.

Speaker 41 9-1-1, what is the address of your emergency?

Speaker 22 It's a fire.

Speaker 47 Okay, we're at.

Speaker 32 Hey, this is Christine with the Euclid Fire Department.

Speaker 66 I need a cruder response. It's an apartment complex.

Speaker 32 When a call comes in for an apartment fire, it immediately is more dangerous than just a house. You've got hundreds of people that could be evacuating this building at the same time in a panic.

Speaker 32 So it's really important to get the fire department dispatched out as quickly as possible can you see flames yes or no

Speaker 32 it's a lot of flames what color is the smoke red and black

Speaker 32 black smoke means that it's a toxic fire and those kind of fires can spread very quickly

Speaker 17 okay so

Speaker 30 what was that noise everything is bursting

Speaker 39 everything is breaking 911 where's your emergency um yes i mean you put a house fire this is a house there's no house in that area this is an apartment.

Speaker 27 This is an apartment, right?

Speaker 23 Yes, it's an apartment complex. He gave the wrong address.

Speaker 7 It's an apartment.

Speaker 47 It's a baby stuck in the house trying to climb out the window.

Speaker 47 A child trying to jump out the window.

Speaker 44 911, where's your emergency?

Speaker 39 Um, yes, I mean, you put a house fire.

Speaker 38 I'm blind.

Speaker 25 It's a baby stuck in the house trying to climb out the window.

Speaker 18 A child trying to jump out the window. Okay, what apartment is the baby in?

Speaker 39 It says.

Speaker 47 Yes.

Speaker 32 Police dispatchment channel.

Speaker 36 You gotta send fire people, bruh.

Speaker 47 Yeah, we've got everybody out there.

Speaker 52 Do you see a police officer out there yet? Yes, I see a police officer.

Speaker 32 Can you wave him down and point to the apartment?

Speaker 4 He's here. He's at the apartment.

Speaker 11 He's just in his car.

Speaker 30 Is that a person in the apartment still?

Speaker 28 Everybody got out of the house. They got him out.

Speaker 23 Okay, you're sure? Everybody's out now.

Speaker 17 Yes.

Speaker 17 Okay, all right, thank you.

Speaker 11 Yeah.

Speaker 58 Oh.

Speaker 50 Child is out.

Speaker 41 There's a baby in one of them.

Speaker 53 He's safe.

Speaker 61 Thank goodness.

Speaker 23 Squad on 260.

Speaker 25 Maybe you want to grab the cake.

Speaker 20 Where is she?

Speaker 57 Right in the back.

Speaker 6 Alrighty.

Speaker 38 She has no clue.

Speaker 7 No, I know.

Speaker 20 What are you doing?

Speaker 31 This is for you.

Speaker 31 Why? I'm going to see you.

Speaker 8 I don't care. I'm going to stop.

Speaker 8 Don't cry.

Speaker 6 Congratulations, man.

Speaker 20 Christine has the same kind of heart I have.

Speaker 50 She has a big heart. She has that mommy heart where all she wants to do is mommy you and make sure you're okay and you're having a good day.
I'm the same way.

Speaker 33 All right, mooch, the cake is officially cut.

Speaker 8 Woohoo!

Speaker 33 I seriously want to see you stick your face in that flower.

Speaker 12 I'll stick in my face in that flower. You have to.

Speaker 57 You're in a glass of wine and then I'll stick my face in the flower.

Speaker 33 You're leaving us to do what I said.

Speaker 12 No, no.

Speaker 20 I'm happy that Christine is promoted.

Speaker 50 If anybody deserves it, it is her.

Speaker 50 But it's like that child going off to college. You want to see them grow, go, prosper.

Speaker 50 But it still hurts.

Speaker 47 Bye, love you.

Speaker 50 I am gonna miss Christine terribly.

Speaker 44 Terribly.

Speaker 44 Goodbye. Bye.

Speaker 44 Bye, Chris.

Speaker 1 It's all a light-hearted nightmare on our podcast, Morbid. We're your hosts.
I'm Alina Urquhart, and I'm Ash Kelly. And our show is part true crime, part spooky, and part comedy.

Speaker 1 The stories we cover are well researched.

Speaker 35 Of the 880 men who survived the attack, around 400 would eventually find their way to one another and merge into one larger group.

Speaker 1 With a touch of humor. Shout out to her.

Speaker 35 Shout out to all my therapists out the years.

Speaker 1 There's been like eight of them. A dash of sarcasm and just garnished a bit with a little bit of cursing.

Speaker 13 That motherfer is not real.

Speaker 1 And if you're a weirdo like us and love to cozy up to a creepy tale of the paranormal, or you love to hop in the Way Back Machine and dissect the details of some of history's most notorious crimes, you should tune in to our podcast, Morbid.

Speaker 1 Follow Morbid on the Wondery app or wherever you get your podcasts. You can listen to episodes early and ad-free by joining Wondery Plus and the Wondery app or on Apple Podcasts.