Don't Be A Digital Hoarder

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People use the same password for everything all the time, like the same basic password, and just add like a few things here and there.

Wait, that's not okay.

I'm Christine Zeer-Clissette.

I'm Kyra Blackwell.

I'm Rosie Guerin, and you're listening to The Wirecutter Show.

This episode is called Don't Be a Digital Hoarder.

Hey, pals.

Hey there.

We're at week two of our spring cleaning series.

Are you feeling motivated still?

Are you not yet?

Okay.

All right.

All right, but it's a long month.

It's more fun thinking about the cleaning than actually doing it, though.

It turns out

today we're pivoting, though.

We're not talking about scrubbing the floors.

We're talking about cleaning, cleansing, tidying our digital lives.

Which is somehow more stressful.

Are y'all digitally

prim and proper?

I feel the appearance of me would be that I'm prim and proper.

I would assume.

But I am an, I'm a hot mess digitally.

You're a digital hoarder.

Honestly, like I'm a hoarder.

But every part of your life outside of that is perfect.

So we'll allow it.

We'll allow it.

Everybody's got something.

Yeah.

What's going on with your digital life?

I think I'm kind of like digitally sloppy.

Like I don't erase emails.

My phone is completely full.

I don't think I'm doing the the things that I should be doing to keep myself tidy and protected, actually.

Protected.

Yeah, that's the other thing.

I am not beyond reproach here, but I do think about it often because you're right.

It's not just about deleting your emails.

It's also passwords.

It's also storage on your phone.

Some of these things you don't necessarily think about or you do when you get really annoying pop-ups that say your phone is glitchy.

And I think it's, yeah, exactly.

I think it's one of those things that sometimes you don't think about it until an emergency happens.

It's almost like too late.

And it's like, it's, again, it's like a preventative thing, right?

Can you, what can you do now to keep things tidy?

Telling myself,

in order to keep that bad stuff from happening.

Yeah, that's why we're going to be bringing on Caitlin McGarry because she knows all the things to do to keep your digital life in order.

She's Wirecutter's senior tech editor and she edits all of our coverage about computers, phones, and digital security.

So she knows a ton about digital hygiene.

I like Caitlin too because she's not judgmental.

She's just going to take us all gently by the hand and show us a world where we are not encumbered by the number of emails in our inbox.

Yeah, that's right.

She's firm but loving.

I love it.

Well, let's find out.

After the break, Caitlin is going to talk with us about our phones.

If you're annoyed by your phone, if it's acting slow, if you keep getting annoying pop-ups that say storage full, or if it seems like it might be dying, you want to listen to this.

We'll be right back.

The Wirecutter Show is supported by Rocket Mortgage.

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And with Rocket Mortgage, you can put your home equity to work right away.

When you unlock your home equity, you unlock new doors for your family.

renovations, extensions, even buying your next property.

Get started today with smarter tools and guidance from real mortgage experts.

Find out how at rocketmortgage.com.

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Welcome back to the Wirecutter Show.

Our guest today is Caitlin McGarry, Wirecutter's senior tech editor.

She's reviewed technology devices, including Apple products, phones, and wearables for over a decade at this point.

And before she worked at Wirecutter, Caitlin oversaw consumer tech coverage at Gizmodo.

Caitlin, welcome to the show.

Thanks for having me.

I think that when people think of spring cleaning, which we're covering all this month, people generally think of, you know, like organizing and cleaning their physical lives.

but there's a lot of reasons to think about cleaning up your digital life and the devices in your life.

Why should people pay attention to digital hygiene?

Well, at WireCutter, we're all about extending the life of your device.

So tech products cost a lot of money and making them last longer helps you obviously save money in the long term.

And also like freeing up storage space is really important so you can stash more stuff on your device.

And it's also really important to keep your information safe.

So I have some tips for how to lock down your data.

Yeah, I've literally never thought to do this, which clearly means that I need to.

But where would you recommend people like me start?

Well, everyone I think I've ever met has asked me about what to do about their photos.

People have thousands, if not tens of thousands of photos on their phones, depending on how much storage space you have, which is a whole issue.

You've probably gotten an annoying pop-up on your phone that's like, you've run out of storage.

Would you like to upgrade?

Yep, or $2.99 a month.

And I always say,

right.

It's like, smash that upgrade button rather than like,

yeah.

But there's a way you can deal with that problem, which is to actually clear out your photos.

I'm sorry.

Like manually?

No.

Manually, you got to do it.

Taking some time to just clear out your screenshots or duplicate photos will go a long way.

And then what we recommend, you know, you get those reminders.

On this day, you took this photo.

So going through like every photo you took on a specific day over the years and just deleting the ones that you don't need, or you took like 50 photos of the same exact thing from like slightly different angles, that can be really helpful.

Or your kid took 50 pictures of their face.

Relatable.

What if I need that random meme that I saved at 2 a.m.?

I mean, keep the ones that are important to to you, Kyra.

I'm not judging.

I love to leave the other ones.

There's something that you can do about all this.

Do better.

Just like change your behavior and do better.

It's a small tweak, but it goes a long way.

You also had some advice about backing up your photos on a separate hard drive, right?

Yeah.

So if there are photos that you want to save, but like you're obviously not needing to look at them all the time, you can just offload them to your computer and then store them on an external hard drive or upload them to a service like Dropbox, just anything to get them off your actual phone to free up storage space.

Are there automatic ways, Caitlin, you can find what those duplicate photos are in, let's say, an iPhone so that it becomes easier to go ahead and batch delete them?

So on your iPhone, there's a screenshots folder.

So it automatically sorts all of your screenshots into one folder.

Like I just looked and I have over 400 screenshots and I don't even know what any of these are.

So I'm just going to go ahead and delete all of them like right now.

Old move.

So that's where all Kyra's meals are.

Yeah.

So Kyra, you're going to have to go through all of those to save your cherished ones.

But that will go a long way toward freeing up some space.

Okay, so then let's say I have been really rigorous about trying to delete photos of my friends and family and cherished moments.

And maybe I haven't done a great job, but I've done my best.

And I'm still getting an alert that I'm out of space and need to buy more and it's really annoying.

What do I do then?

Yeah.

So on your phone under settings, there's a tab called storage and you can just open that and it'll tell you exactly what's taking up so much space.

So in my case, I looked this morning and I have like an incredible amount of saved messages that I don't need.

So you can have your phone delete every message that you've sent or received like after a year.

And you'll be surprised how quickly that frees up storage space.

But you might have also saved a lot of podcasts that you've already listened to.

You don't need those anymore or like a lot of playlists that you don't need.

So you'll be able to see exactly what's taking up so much space and then decide what to do about it.

I was today years old when I realized that when you download stuff off of Spotify, it goes to your phone.

That's definitely common sense.

But I was like, yeah, that's just going to be ether.

I don't know.

No, I don't think it's common sense.

I don't think it's commonly known, though.

Like, I recently did look on my phone and realized how much of my storage was being eaten up by things like old text messages and like...

podcasts I downloaded.

So I think it's, it's actually pretty common.

I've also read that if your battery health is less than optimal, that can also be slowing down your phone.

Is that true?

Can you tell us a little bit about that?

Yeah.

So the older your phone is, the older the battery is.

And after a certain point, your battery just degrades.

And so you'll notice that it doesn't last as long after you charge it.

Newer iPhones and some other Android phones have a way to check to see what your battery health is.

So it'll tell you like, your battery health isn't great.

It's time to get the battery replaced.

And that is much cheaper and easier than buying a whole new phone.

How do you know the battery health isn't great?

Like what, what are you looking for that kind of would indicate it may be time for a new battery?

On an iPhone, if you go into settings and battery, you can see an option called battery health.

And you just tap on that and it'll tell you, you know, if it's normal, if the battery needs to be replaced, the maximum capacity when you buy a phone should be 100%.

If you, after a few years, notice that it's like under 80%,

it's probably time to think about getting a battery replacement.

Oh, sadly, it might be time.

I was going going to say, what is yours?

Mine is 77.

Mine's normal.

How old is your phone, though?

It's really new.

My phone's maybe like a bunch of people.

I wasn't prepared for a follow-up question.

Mine is two or three years old.

So maybe that makes sense.

But Caitlin, what do I do to replace it?

Like, I'm not super

technically handy when it comes to like repairing devices.

Do I need to take it to a store to get it replaced?

Can someone else help me?

Yes.

So it actually is somewhat possible to swap your own battery, but we don't recommend it for most people because there's like tools and glue and all kinds of stuff involved.

But you can get it replaced at a store.

If you have an iPhone, you can go to an Apple store.

If you pay for Apple Care, plus the battery replacements are free.

If you don't, it's anywhere from like $70 to $120 to get a battery replacement.

That's like not nothing, but it's way cheaper than a new phone.

What about if you don't have an Apple device?

Google and Samsung obviously don't have stores the way Apple does, but they do partner with other repair shops.

So if you just go to their respective websites, you can find which shops they partner with and how much it'll cost to change your battery.

I've also heard that it's not advisable to charge your phone overnight because you never want to charge to 100%.

Is that true?

And if so, why?

Yes, that is true.

So charging your battery degrades the battery life over time.

A phone's battery life is measured in charging cycles.

But most new iPhones and Android phones have optimized battery settings that you just turn them on and it will automatically stop your phone from charging to 100%, even when it's plugged in.

So you don't even have to think about it.

It's just not going to charge all the way.

That is something I did not know.

And I've stressed out about the idea because I'm like, if I don't charge it at night, when am I going to charge it?

Because when I wake up, there's never a charge.

I have 50 chargers in my house, but there's never one available

because I can't find it.

They're like during the day.

Yeah, they're just gone.

And so if I don't do it at night, it's like at 20%, and then my phone dies.

So I did not optimize battery.

That's amazing.

Optimize battery.

Technology.

Technology.

Who knew?

So, what about cleaning the phone itself?

Because I feel as though our phones are kind of grungy.

Oh, yeah, your phone is disgusting.

If I talk about it, I mean, just in general, this is not for you specifically.

I'm sure your phone is pristine, but for most of us, and I include myself, your phone gets so gross, especially if you like have it in the kitchen while you're cooking or like you just set it down on a random surface at like a bar or restaurant.

It gets sticky.

I don't even want to think about it.

So, yes, clean the actual phone, wipe it down, clean out your charging port.

When you notice, like, oh, it's not holding a charge, there might be stuff in the port preventing it from charging.

So, just little things, little things make a difference.

What do you wipe it down with?

Is it just a damp cloth, or what do you use?

Um, yeah, it can be a damp microfiber cloth.

The companies recommend 70% isopropyl alcohol wipes, which are super cheap and common.

So, nothing, nothing too over the top, just basic maintenance.

While you were talking, I started to look at my phone, and this is absolutely foul.

Really?

Just alarming.

What are you using to pick at the port, though?

Right now, I'm using a push pin, which is probably not advisable.

Don't tell me.

Yeah, maybe just maybe just a toothpick.

Don't send Tim this episode.

If you have your phone in a case, it actually gets even grosser.

I don't know if you've ever taken, most people never take the case off, right?

But like, once you do, oh, God.

It's like taking couch cushions off your couch you're like oh what all these crumbs that's where they went you're like this is the kind of person i am

so what i'm hearing is that we definitely need to be culling our photos.

Just kill anything that is a duplicate, that is a random picture that you've taken 3,000 times from 3,000 different angles.

And I'm also hearing that you need to check your battery health because that can really make or break your phone experience.

Maybe if it's dying all the time or if it seems slow, maybe you just need a new battery, or unfortunately, you might need a new phone.

I'm also hearing that we should be cleaning our phones more often.

I can only imagine the amount of times I've dropped my phone on the subway platform and I just forgot to wipe it down immediately.

That is so crazy.

That's my confession.

Don't judge.

There's no judgment here.

We listen to your dill.

And we we will also link on our show notes to some super helpful guides we've got on the site right now for organizing photos on your phone, optimizing your battery, and cleaning your phone.

We're going to take a quick break, and when we're back, we will talk a bit about the biggest digital hygiene problems people have and some of the easy things you can do to make your devices safer.

We'll be right back.

I'm literally pumping Pure L onto my naked phone.

The Wirecutter Show is supported by Rocket Mortgage.

Your home is an active investment, not a passive one.

And with Rocket Mortgage, you can put your home equity to work right away.

When you unlock your home equity, you unlock new doors for your family.

Renovations, extensions, even buying your next property.

Get started today with smarter tools and guidance from real mortgage experts.

Find out how at rocketmortgage.com.

Rocket Mortgage LLC, licensed in 50 states, NMLS Consumer Access.org, 3030.

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Chapter one.

Oh, no, no, no, no, no.

Part one.

Perfect.

The mountains are impressive.

Oh, I wish you were here to see them.

Dear Diary, meet my new writing companion, the Meister Stuck.

For every journey, the perfect companion awaits, Mont Blanc.

Let's write.

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Welcome back.

With us now is Caitlin McGarry, a senior editor at Wirecutter who covers tech, and this episode is all about digital hygiene.

Caitlin, if you had to say the biggest issue that people have with their digital hygiene, what would it be?

I would say passwords, for sure.

People use the same password for everything all the time.

It's the easiest thing to remember, right?

If you use like the same basic password and just add like a few things here and there.

Wait, that's not okay?

I can't with you.

I thought you said, no, but I thought when you say that people use the same password, I thought you meant literally they use the same password.

Not that they use the same base password and add numbers and exclamation points.

Get out of here, Kyra.

We're all about prevention here.

So now that we know that adding one, two, three, four to the base password is not the safest way to manage your passwords, I think we can make better choices going forward.

That's what we're all about.

Rocks one, Kyra, Rocks.

One, two, exclamation points.

One, two, exclamation points.

I thought I was doing really good, you guys.

Yeah, so when you go home tonight, Kyra, you're going to get a password manager.

Tell us what this is, really, because I hear it all the time.

I know that people should be using a password manager, but what is it exactly?

So a good password manager will store all of your passwords for you, but also create strong passwords for all of the services you have logins to and just keep track of them for you.

So you have a master password to your password manager, and then the password manager has all of your passwords.

So you don't have to remember each individual one.

You just know the one password.

And then the password manager fills them in for you as you're logging in places.

And it can also change them for you if there's like a data breach and your password has been leaked on the internet.

Can I ask just the question that always pops into my head about password managers?

I know we should be using them.

Caitlin, how do we know that we can trust the password manager?

How do we know that, you know, that that's going to be more secure than like my little black book full of all of my little passwords in the back pocket of my jeans.

Well, we test password managers thoroughly.

So I highly recommend people read our guide to password managers and we outline exactly what we look for and how we determine which ones are the safest.

Our current recommendation is one password.

We love it.

It works really well.

But basically any password manager is better than no password manager at all.

So if you're not using anything, just get started with something and that's safer.

We recommend one password, but if you are all in with Apple products, like you have an iPhone, a MacBook, Apple has a new passwords app that does basically the same thing.

It manages all of your passwords for you.

Is that free?

It is free.

Yeah, it comes pre-installed on your iPhone.

And using that is better than nothing at all.

We just recommend one password because we don't like services that are locked into one ecosystem.

So if you have like an Android phone and a MacBook or an iPhone and a Windows laptop, it's not possible to use passwords in the way that's most effective.

So that's why we recommend OnePassword because it works on everything.

So now that I've learned that I've been doing passwords incorrectly, if I am worried that one of my exact same passwords have been leaked, what should I do?

So change your password immediately.

If you have a password manager, which you're getting tonight when you go home,

it will change it for you and store your new secure, strong password.

You can also monitor your credit just to make sure that someone hasn't gotten a hold of anything that they need to like open new accounts in your name or something like that.

You can check your credit for free once a year at annualcreditreport.com or you can pay to see your credit score at various places.

So just keep an eye on that stuff.

But yeah, changing your password immediately is pretty much like the pro tip.

And then how often are you changing your passwords just to switch it up?

Oh, I'm changing them daily, you guys.

I'm like, I'm a pro over here.

You're not.

No, you're not.

I change them whenever I get like

your information has been leaked.

I'm like, all right, let me take some control here.

I don't tend to change them all that often.

Yeah, just letting the password manager hold on to things for me.

I don't even know what my passwords are to like most of the things that I use because I haven't created them myself.

So

that helps.

That's what makes me nervous about a password manager.

If I don't know what the password is, then that kind of makes me nervous.

But I guess it's like you could always reset your password, right?

Yeah.

Yeah.

So having the password manager with the one password that you need to remember, your master password, that's all you need to know.

So the password managers that we recommend, they work across all different platforms.

So you don't need to know each individual password to each individual service.

So clearly passwords are super important, Caitlin.

Beyond that, is there something else that you commonly see people be lax or sloppy about and that they could just immediately improve their lives by sort of paying more attention to?

Yeah, we also recommend using a two-factor authentication app.

And I think a lot of people think of two-factor authentication as like, oh, I'm just going to like enter my phone number and it'll text me a code and then I'll enter the code in.

But we actually don't recommend that because it's pretty easy to hijack someone's someone's phone number.

So we recommend using an app.

We currently recommend Duo and Google Authenticator.

And that way it'll just send a code to this app on your phone and then you can enter the code and log into your account.

And if you have an Apple or a Google device, they both have Find My Network.

So like the ability to find stuff that's attached to your account.

So I recommend setting that up so that you can track stuff down when you lose it.

And by stuff, what do you mean?

You can find your phone.

You can find your laptop.

You can find if you have AirTags on anything.

You can find those.

You can find your AirPods.

Basically, anything that you've set up with your Apple ID, you can find using the Find My app.

I have to say, I am thrilled with the Find My function on the phone.

You put on that ding, the little sound, play a sound, and then you burrow under the covers and find wherever your phone or your watch is.

It is so unbelievably helpful, and I feel like that technology has gotten very, very precise.

I always find my stuff.

I mean, clearly, I probably need an air tag on my keys because that's what's always going missing.

Yeah, yeah.

And you can also share air tags with like other people in your life.

It's it just makes it easy to know where things are.

So, highly recommend those.

And they're not super expensive, they're only 29 bucks for one.

It feels like emails specifically pile up and there's just no way to cut them down.

I know that my email inbox is probably in the tens of thousands at this point.

So what advice do you have for people who just feel like it's past the point of no return with their emails?

I relate to this so much.

Yeah, you too.

Yeah, I feel like email is something I'm always struggling to stay on top of as well.

Like I find that filtering things into specific folders is really helpful.

I sign up for a lot of retailer mailing lists just to get like discount codes and stuff.

And remembering to unsubscribe or having the Apple mail feature that will unsubscribe for you, just remembering to do that on a regular basis is really key.

Cause like, I don't need all of these promotional emails.

And the emails that you get that are actually relevant and that you need to read are, I don't know, at least in my case, like it's not that many.

What you're saying is you don't recommend just letting it go and waiting till whatever comes after email gets popular and catches on?

We thought it would be Slack, but that turned out to be worse.

Now it's Slack and email.

So I don't think email is ever going anywhere.

Like I like emailing email.

Have you looked at your inbox recently?

Oh, it's got over 50,000 messages.

Oh, God.

When you run out of space, you can still just upgrade to more space.

We know there's an issue psychologically with just letting this pile up into the tens of thousands and sort of turning an eye and pretending it's not happening.

But is there an issue from a digital hygiene perspective, Caitlin, of taking that approach?

No, I mean, you might eventually like run out of space.

I think right now I've used like six gigs of the 15 gigs that I have in Gmail.

And I've had my email account for, I'm not even going to say how long.

So I think it's pretty tough to actually reach like the storage space cap on your email.

Oh, I'm trying.

So is it just about, yeah, is it just about sort of taking a guess of how long you're going to live and then

putting that up?

Yeah,

divide that by the gigs you have.

Totally.

Yeah.

It's, it's the most effective way.

I mean, I think the only problem is that like you might miss emails that are like extremely important if you don't stay on top of like the things that you're subscribed to and whether they look like legit or you may be at risk for falling for like a scam email if you're not on top of it because the scammers are getting really sophisticated and the emails they send can look like very similar to legit emails.

So if you don't stay on top of things, you might be more susceptible to stuff like that.

But otherwise, it's just totally psychological.

I think for your mental health, you should curate your email a little bit.

Okay, so don't look behind.

There's only ahead.

Anything else?

That is not what you're hearing.

No, that's what I'm hearing.

I mean, I think you can totally handle it that way.

Like, just today,

start today.

Start today for a better you tomorrow.

You can't do anything about the past.

Mistakes have been made.

It's all about the future.

I'll leave my digital archive as is and move forward.

Just be better.

Be better.

Okay, Caitlin.

Well, before we wrap, we usually ask all of our guests one final question.

What's the last thing you bought that you've really loved?

The last thing I bought that I really loved.

So I play the cello and I have been renting a cello for a little while.

And because I just moved, I had to like turn in my rental.

So I finally splurged and bought this really beautiful cello for myself.

I'm looking at it right now and it's making me so happy.

So I think just splurging on the things that bring you joy and hobbies that are away from technology and away from screens is really delightful.

That is the most wholesome and sophisticated answer I think we can.

Iconic answer.

I will also say it brings me joy when I'm on a video call with you and I see your cello in the background.

So like, love it.

Well, if you don't do it for yourself, do it for Christine.

Caitlin, thank you so much for joining us.

Thank you for making us look at the hard truths and for holding us with grace.

Right.

Happy to help.

Y'all, what are we taking away from Caitlin from this episode?

Y'all already know I have to get a password manager.

Ah, yeah, and that's it.

Yeah, it's time.

It's time.

It's probably like the most effective thing you can do if you take one thing away from this episode, if you're not using one.

And it's free.

Yeah.

I'm going to see if I can hack you when we get home.

I'm going to see if Kyra W123 works.

My takeaway is that I'm going to to clean all of my devices when I get home with little alcohol prep pads.

Yeah.

I got to.

It's disgusting.

I mean, you already did it today.

So you can.

I know that I haven't done the case, my AirPod case, my watch, all of it.

I do that when I go to the gym.

I just take the, you know, you wipe down stuff with those pads at the gym, and I just do that with my phone.

So my takeaway is that I have this ginormous pile of emails, and I'm not going to let that pile stop me from doing better in the future.

I may not go back through the archive and delete everything, but going forward, I'm going to be better about just staying on top of the things that are coming into my email.

I love it.

Look ahead.

That's right.

It's a whole new you.

So, as always, if you want to find out more about what we talked about today, go to our website.

We'll also link in our show notes to lots of helpful guides with more details on password managers, two-factor authentication apps, and more.

That's it for us until next week when we're gonna do a two-part episode about stains.

We've got the stain doctor back, Andrea Barnes.

We're gonna hear from you, our listeners.

Am I too late?

Are the pants ruined?

Any advice would be really helpful.

Thank you.

We're gonna get into it.

In the meantime, thanks so much for listening.

Kyra, Christine, my friends, peace.

Bye.

Bye.

Today's episode was Mixed by Catherine Anderson.

Original music by Dan Powell, Marion Lozano, Alicia Ba Itoupe, and Diane Wong.

Wirecutter's deputy publisher and general manager is Cliff Levy.

Ben Fruman is Wirecutter's editor-in-chief.

I'm Christine Searcoset.

I'm Kyra Blackwell.

And I'm Rosie Guerin.

Thanks for listening.

Let me also say welcome to the show again because I feel like I sounded like a very soft, like nighttime DJ.

Okay, welcome to the show.

Welcome to the show.

Caitlin, we're going to spin some of your favorite tracks.

Oh my God, what a vibe here.

This is so exciting.

Let's start with Michael McDonald.

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