It’s Not Just You: The Internet Is Actually Getting Worse

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Speaker 3 This is the New Yorker Radio Hour, a co-production of WNYC Studios and the New Yorker.

Speaker 4 This is the New Yorker Radio Hour.

Speaker 2 I'm David Remnick.

Speaker 4 Sometimes a term is so apt, its meaning so clear and so relevant to our circumstances that it becomes more than just a useful buzzword and grows to define an entire moment.

Speaker 4 I'm quoting the New Yorker's technology columnist Kyle Chenka. The term he's describing, well, it's so evocative that unfortunately we can't say it on the air.

Speaker 5 I immediately grabbed onto it. I knew what it meant.
I could apply it in my own experience because everything just seems to be getting worse all around us on our phones and on websites.

Speaker 4 The term is inshittification, and it was coined by Corey Doctorow.

Speaker 5 I've been following Corey Doctorow's work for years and years on the internet.

Speaker 5 He's someone who I always look to to understand what's going on online and how the latest tech policy is changing and how things work.

Speaker 5 And when I saw him starting to use this word inshidification or everything getting worse, I just immediately understood what he was talking about, I think as we all do.

Speaker 4 Inshidification was a word of the year in 2023, and now it's the title of Corey Doctorow's new book. Doctorow is a prolific and respected tech blogger, and he writes science fiction, too.

Speaker 4 He also played a big role in the Electronic Frontier Foundation, which advocates for civil liberties online. Here's Cory Doctorow, speaking with the New Yorker's Kyle Cheika.

Speaker 2 Well, I think that when you describe something that is all around, but that is sort of so diffuse that you can't really put your finger on it, when you describe it, you kind of attach a handle to it and you give people a way to carry it around and maybe try and carry it to each other and say, are you noticing this?

Speaker 2 I'm noticing this. I thought I was crazy.
I thought it was just me.

Speaker 5 Maybe we can start with an example that a lot of our listeners will have experienced already. Can you talk about what happened with Google search?

Speaker 2 You know, the Google DOJ antitrust trial last year surfaced all these memos about a fight about making Google search worse. So in 2019, Google had reached maximum search growth.

Speaker 2 They had a 90% market share in search. So, they weren't going to get any more users except maybe by like breeding a billion humans to maturity and then making them Google users.

Speaker 2 I've never even tried that, yeah. Well, no, it's that's

Speaker 2 no, that's Google Classroom. It just takes a while, right? And so, you know, as a great Edzitron reported in his newsletter in Where's You're At At, you see in the memos this strategy emerged.

Speaker 2 This guy, Prabhagar Raghavan, who's an ex-McKinsey guy who'd been at Yahoo overseeing Yahoo Search, who's in charge charge of Google search revenue, he says, why don't we make search worse?

Speaker 2 Why don't we like get rid of things like spell check or something called query stemming, where if you search for trousers, it also searches for pants or context clues, right?

Speaker 2 Like everybody is searching for pants because someone got pants on national TV. And so one searches for pants, you look at like kind of trending queries and you put that at the top.

Speaker 2 You know, so all of that stuff that made it so that you could one-shot your search, right? You You search and the top result would be the one you were looking for.

Speaker 2 What if we make it a three-shot, right? What if we make it so that you got to search two or three times, and then every time we get to show you ads?

Speaker 2 And there's this guy at Google, Ben Gomes, who's a Googler from the OG days. He was building their first servers when it was like one computer under a desk.

Speaker 2 He oversaw the build-out to all of the data centers all over the world, and he's in charge of search technology. And he's like, What are you talking about? This is a terrible idea.

Speaker 2 And you know, historically, I think that guy would have won the argument, not because

Speaker 2 the Google founders had a sense of holy mission. Maybe they did, and maybe they didn't, but because Google understood that, as they used to say, competition is just a click away.

Speaker 2 But at that point, Google had spent many years bribing Apple to the tune of $20 billion a year not to make a competing search engine.

Speaker 2 They had bribed all the browsers and all of the mobile carriers and all the people who made operating systems to make Google the default search.

Speaker 2 Even Microsoft's browser was just a a rebadged version of Chrome. And so everywhere you looked, there was Google search, and they could make it worse, and it wouldn't matter.

Speaker 5 Because people had nowhere else to go, and they could turn the screws tighter and tighter and extract more of our attention until we eventually flee elsewhere, which may be happening now with OpenAI and generative search.

Speaker 5 Like that, in some ways, is delivering a more convenient product, even though it's not a problem.

Speaker 2 Not necessarily a better one. Yeah,

Speaker 2 not right.

Speaker 2 One of the things about OpenAI that that story tells you, because that search is not good,

Speaker 2 is that people are willing to use perplexity and open AI instead of search because search is so degraded, right? It's only good in comparison. And here's the kicker.
I use a search engine.

Speaker 2 I'm not affiliated with them in any way, but I use a search engine called Kaggy, K-A-G-I.com. And I was just.
amazed by how good they were the first time I used them.

Speaker 2 I was staying with my fiction editor and I was in his living room on my computer and so was he. And he was like, have you ever tried Kaggy? And I'm like, Kaggy, no, tell me more.

Speaker 2 And he's like, it's like google used to be when google started and i was like that's amazing it's 10 bucks a month i tried it for like 10 seconds and i'm like okay i'm buying it and uh

Speaker 2 then i read this article by jason kebler in 404 media about kaggy he's using it too and he's like by the way they're using google's index and they're syndicating and reorganizing its results now kaggy They seem like very smart people, but I don't know how many people work there, 10, 20, maybe like, I don't know, it's certainly not 100.

Speaker 2 But you can't tell me that Google cannot do a better job with its own search index than, what, eight guys in a garage?

Speaker 5 Like, well, it just goes to show that the product doesn't have to be so bad. No, it's a choice.
Like, the core good product is in there somewhere.

Speaker 5 We're just not allowed to access it because of all these layers of tweaking and mediation.

Speaker 5 You define this like very specific process or like the stages of things getting worse, as we can say euphemistically. And I was hoping you could go through those for us.

Speaker 2 Sure. So inshitification describes a three-stage process by which platforms go bad.
In stage one, the platform is good to its end users, but it finds a way to lock those end users in.

Speaker 2 It's different ways based on different platforms. You know, Uber chased all the other cab companies out of the market.
So, that's one way to get locked in. It's very complicated.

Speaker 2 Facebook had a much easier one, which is like once you're in a place with a bunch of friends, it's really hard to organize them all to go. Economists just call that the collective action problem.

Speaker 2 You know, you love your friends, but they're a pain in the ass.

Speaker 2 You can't agree on what board game to play this weekend, much less like, you know, when it's time to leave Facebook, especially if some of you are there, because that's where you hang out with the people who have the same rare disease as you, or your customers, or the people you left behind when you moved, or the people organizing the Little League carpool.

Speaker 2 So it's really hard to go. And so you have people locked in.
Once they're locked in, the platform is worse to those end users in order to be good to business customers.

Speaker 2 And it brings in advertisers, publishers, taxi drivers,

Speaker 2 platform sellers, performers, sex workers, whoever it is that they are brokering the introduction between.

Speaker 2 And this is where I think a lot of other critiques stop. You know, they'll say, oh, if you're not paying for the product, you're the product.

Speaker 2 That there's a kind of conspiracy between, say, advertisers and Facebook to screw end users. But what actually happens after the business customers are locked in is they get screwed too, right?

Speaker 2 And so the platforms start to squeeze their business customers and they try to reach a kind of equilibrium where all the value except for whatever kind of homeopathic residue is needed to keep people locked in and to keep business customers locked into those people, all that value has been extracted, given to shareholders, given to executives.

Speaker 2 And

Speaker 2 that is like the final stage of

Speaker 2 a lot of platforms. They're not the minimum viable product.
They're like the maximally ingredi.

Speaker 5 I think you described that third stage in the book as something like a giant pile of garbage.

Speaker 2 Like everyone is is winning. It wasn't garbage, but yes, indeed.

Speaker 5 Yes. Yeah.
So no one is winning at that except for the platform. Like the in this model, the users have been attracted in.
Like we like the features, we like the product. That's cool.

Speaker 5 Then the businesses come in and they're making money too. And everyone is happy for a little while, like maybe a year in this utopian situation of the platform.

Speaker 5 And then the screws start to turn and everyone is suffering except for the platform and its executives.

Speaker 5 So in those those stages, like the people who are benefiting at the end are Mark Zuckerberg or Elon Musk of X now.

Speaker 5 Like, what does that end stage look like that we're living in right now?

Speaker 2 Well, it's not new, right? Like, they didn't invent greed in like 2019, nor did they invent the ways that tech platforms can change the rules from moment to moment that allows this initification.

Speaker 2 You know, people have been remotely downgrading platforms and technologies for as long as they've been around.

Speaker 2 What changed is that the platforms don't lose to competitors when that happens.

Speaker 2 So, you know, Mark Zuckerberg, when he launched Facebook, the thing he offered to the general public in 2006, where you didn't have to have a.edu address to join it, his pitch was, sure, you are all using MySpace, but did you know that it's owned by an evil, crapulent, Senescent Australian billionaire named Rupert Murdoch, who's spying on you with every hour that God sends?

Speaker 2 Come to Facebook. We'll never spy on you and we'll only show you the things you ask to see.
We're not going to boost stuff into your field of vision that you didn't ask for.

Speaker 2 And, you know, it wasn't enough to bring people over from MySpace. MySpace users had a collective action problem too.

Speaker 2 The difference was that back then, IP laws hadn't been monotonically expanded in the way that they have in the last 20 years. And so Mark Zuckerberg was able to give MySpace users a scraper.

Speaker 2 And you gave that scraper your username and password, this bot, and it would pretend to be you at MySpace several times a day, grab everything in your feed that was waiting to be shown to you, and it would put you and put that in your Facebook feed.

Speaker 2 You could reply to it there, and then it would push it back out to MySpace. So, you didn't have a collective action problem, you could just move from one to the other.

Speaker 2 Now, 20 years later, if you try to do that to Facebook, they'll say you violated section 1201 of the Digital Millennium Copyright Act and patents and trademarks and copyrights and trade secrets.

Speaker 2 We've kind of rigged the game so that history ended with the current round of winners, that no one can do unto them as they did unto their predecessors.

Speaker 4 Corey Doctorow speaking with New Yorker columnist Kyle Chaka.

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Speaker 5 In the book, you are not a total pessimist and like you're far from pessimistic about this, actually.

Speaker 5 It's not just that everything is getting more and more and shidified and worse and worse and there's nothing to do about it.

Speaker 5 There are strategies and there are ways to like make that lever of inshittification harder to use.

Speaker 5 I mean, maybe you can talk about how there are these political ideas to fix this, but perhaps under Trump right now, we're not seeing so much action.

Speaker 2 Well, yeah. You know, I mean, there is something quite miraculous about antitrust in the last six or seven years, even under Trump.
You know, the case that Google just lost started under Trump.

Speaker 2 And what's miraculous about it is that it's happened all over the world. It's easy to think of this as being like just a thing Joe Biden did.
I don't think Joe Biden actually did it.

Speaker 2 I think that Joe Biden was cornered into it by elements of his party who were sick to the back teeth of concentrated power and wealth.

Speaker 2 And who, you know, in order to keep that coalition together, he had to do something. But it wasn't just Joe Biden who was cornered into that.
You know, like all the best Americans, I'm Canadian.

Speaker 2 And in Canada, we have this very, very weak competition regime.

Speaker 2 Our competition bureau had challenged three mergers in its whole history, but it succeeded zero times, right?

Speaker 2 And yet, Justin Trudeau, again, hardly an enemy of concentrated corporate power, whipped his party to pass big muscular antitrust law that created new powers for a competition bureau.

Speaker 2 We've seen very big antitrust action in the EU and in EU member states like Germany and France and Spain, but also in Australia, South Korea, Japan, and even China. So this is happening everywhere.

Speaker 2 And Trump, he's trying to stop it. But the reason Trump did it in 2019 when he brought the case against Google was not merely that he was petulant about big tech.

Speaker 2 It was that there was this giant political tailwind for doing something about concentrated power, about monopoly. And that came from you and me.
That came from

Speaker 2 people who are living out what the finance sector calls Stein's law, that anything that can't go on forever eventually stops. And that power is still abroad in the world.

Speaker 5 And we are, we're seeing so much more activity and action in the EU, in the UK, as far as passing these packages of regulations. But they are impacting how American users experience technology, too.

Speaker 5 Like there's this kind of trickle-down effect or trickle across. Can you talk about that a little bit?

Speaker 2 Yeah, well, so some of that is already happening, as you say. So the European Union, for example, said, Apple,

Speaker 2 we don't care how much money you make selling lightning chargers. From now on, everything sold in the European Union, unless there's a damn good reason, is going to have a USB-C charger.

Speaker 2 And we're not going to keep filling our e-waste dumps with immortal garbage that has proprietary dongles on it. And Apple fetched and they complained, but they did it.

Speaker 2 And they kind of, I guess, decided that it was like logistically, transcendently hard to

Speaker 2 do this in a way where they would split the manufacturing run and they would send the USB-C ones to Europe and they'd send the lightning port ones to America and everyone else.

Speaker 2 So everybody else got it. Now, the Digital Markets Act, which came into effect in 2024, goes a lot further and it imposes these interoperability requirements on companies.

Speaker 2 So they can't lock rivals out of the platform, right? They can't say, oh, well, we think you might invade our users' privacy or consumer rights, so we're not going to let you in.

Speaker 2 In Europe, what they say is, well, we have a privacy law here, unlike in America.

Speaker 2 America hasn't had a new privacy law since Ronald Reagan banned video store clerks from disclosing your VHS rentals in 1988.

Speaker 2 But, you know, other countries have mature muscular privacy laws, and they say, like, we'll decide that.

Speaker 2 If a company like plugs into an Apple device and invades someone's privacy, we'll take care of that. You can stand down, Tim Cook.

Speaker 2 And Apple is so... upset about this that they threatened to leave the EU over it, which is not going to happen.

Speaker 2 And in fact, after that was reported, they were like, oh, no, no, no, that's not what we were threatening at all. We're just, we're just sad.
This is more in sorrow than in anger.

Speaker 2 We hope you'll see the error of your ways. But, you know, Apple's not going to walk away from 500 million affluent consumers.
And that's

Speaker 5 easier to make this singular experience. It's easier to make one product for everyone.
And that product has to tow some line if the laws are strict enough in order to reach enough consumers.

Speaker 5 But I was thinking also about AI, and I'm curious what stage of insidification you think generative AI is in right now.

Speaker 2 Whatever AI can or can't do,

Speaker 2 the reason it has attracted hundreds of billions of dollars in investment capital is because the market is betting that you can fire workers and replace them with chatbots. And I don't think you can.

Speaker 2 I don't think that, not only do I not think you can now, I don't think you will be in the future.

Speaker 2 I think that there are lots of ways in which when workers are in charge of how they use AI, they might make their job better. They might be better at their job.
They might be happier.

Speaker 2 But I don't think that bosses firing workers and replacing with AI is going to work. And I don't think that shoveling more words into the word-guessing program will make that happen.

Speaker 2 I think that's like saying, you know, we keep breeding these horses to run faster and faster. It's only a matter of time till one of the mayors gives birth to a locomotive.

Speaker 2 You know, a person is not like a word-guessing program with more words, right? And so

Speaker 2 I think because indification is about a service that works getting worse, and AI is kind of a service that was just a bunch of flashy demos,

Speaker 2 that it's in really a different space.

Speaker 2 Although it is interesting to note that all of the

Speaker 2 promising avenues for improvement, according to AI bosses, involve doing a lot more AI queries and having that happen automatically through these things called routers that take what would have been a query that cost you one sum and turn it into 20 queries that each cost you a sum, but that you have no insight into.

Speaker 2 You don't get to choose how that query is broken up and subbed out to these different kinds of models at different prices, which even if they're not ripping you off now, which I'm 100% sure they are, they will rip you off in the future with, right?

Speaker 2 They just have a black box where it's just like you give them a credit card and then after you ask a question, they tell you how much they've charged your credit card.

Speaker 2 Why wouldn't they abuse that power?

Speaker 5 Yeah, they're already extracting more value from the user as much as they can. I mean, right now we're seeing OpenAI roll out advertising-friendly products.

Speaker 5 Like advertising in your book seems to be like the harbinger of the worst kinds of insidification and is kind of the model that underlies much of the internet right now.

Speaker 2 So actually, I want to quibble with that a little.

Speaker 2 I was the co-editor for many years, and I'm still the co-owner of a website called Boing Boing, which is one of the first big advertising-supported blogs.

Speaker 2 And our advertisers advertisers only made us invade our users' privacy to the extent that our users' privacy was invadable.

Speaker 2 And so when pop-up blockers became normal, advertisers stopped asking for pop-ups. When ad blockers became normal, advertisers became less interested in invading people's privacy.

Speaker 2 And I think that if we banned surveillance advertising and just went back to contextual advertising, that advertisers would say, oh, well, we're not going to advertise anymore.

Speaker 2 But when the time comes, of course they're going to advertise. There's no way companies are not going to pay advertising firms to tell other people about their products.

Speaker 2 It's a completely ridiculous thing to claim. And so, you know,

Speaker 2 back to the thesis of the book, the policy environment creates inshittification, right? The inshitificatory environment creates the regime in which bad impulses, bad people, bad ideas thrive.

Speaker 2 And so we have to make a hostile environment for inshitification. We are long past the day where we should be updating our privacy law.

Speaker 2 At the Electronic Frontier Foundation, we have this campaign called Privacy First, where it's like: if you're angry because Grampy's a QAnon, you think Facebook brainwashed them, or you think the reason your teenager is anorexic is because Insta brainwashed her, or you think the reason the millennials in your life are quoting Osama bin Laden is because TikTok brainwashed them, or if you're angry about cops using reverse warrants to round up protesters at anti-ICE demonstrations or the January 6th riots, or if you're angry about kids being followed into abortion clinics by their phones, or if you're angry about someone making deep fake porn of you, if you're angry about people being racially discriminated against when they get a loan or get a job or get a mortgage, what you're really angry about is privacy, right?

Speaker 2 This is all surveillance. And the coalition for this is so big and it crosses so many political lines that if we could just make it illegal to spy on people, we could solve so many problems.

Speaker 5 Like that would break the whole model that's going on right now.

Speaker 2 Yeah.

Speaker 5 Well, Corey, thank you so much for coming on. It was a pleasure to talk to you.

Speaker 2 The pleasure is very mutual. Thank you for having me on.

Speaker 4 Corey Doctorow is a writer and former European director of the Electronic Frontier Foundation. He spoke with staff writer Kyle Jenka.
Kyle's column, Infinite Scroll, publishes weekly at newyorker.com.

Speaker 4 And you can subscribe to the New Yorker there as well, newyorker.com. I'm David Remnick.
Hope you enjoy the show. Next week, Jon Stewart joins us in a conversation from the New Yorker Festival.

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