Waiting for the Radical to Arrive: Day with Dan Kennedy (1 of 4) | #Marketing - Ep. 15
Dan and I dive into the biggest mistake entrepreneurs make: believing their business is unique when it comes to marketing and sales. The truth? All businesses follow the same core structure… Attracting customers, converting them into buyers, and maximizing revenue.
Those who succeed are the ones who understand this and leverage it to their advantage.
Key Highlights:
Why the belief that "my business is different" is killing your success
How every industry has hidden power structures, and why breaking the rules is the key to market disruption
The fundamental marketing principle that applies to every business, no matter the niche
Why most entrepreneurs fail to recognize how Vegas and Disney extract maximum dollars per customer (and how you can apply the same strategies)
The real way to define your business (hint: it’s NOT the product or service you sell)
Most people look at the surface of a market, but the real opportunity is underneath - in the unspoken rules, outdated structures, and unsatisfied customers waiting for something better. In this episode, you’re getting some real gold nuggets from Day with Day as he breaks down how to spot those opportunities and position yourself as the disruptor who rewrites the game.
You can’t afford to miss this episode… and the next ones coming soon!
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https://clickfunnels.com/podcast
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Press play and read along
Transcript
Speaker 1 Do you have a funnel but it's not converting? The problem 99.9% of the time is that your funnel is good, but you suck at selling.
Speaker 1 If you want to learn how to sell so your funnels will actually convert, then get a ticket to my next selling online event by going to sellingonline.com slash podcast.
Speaker 1 That's sellingonline.com slash podcast.
Speaker 1 This is the Russell Brunson Show.
Speaker 2 What's up everybody? This is Russell.
Speaker 3 Welcome back to the show.
Speaker 3 I've got something fun for you for the next couple episodes. So this year's Funnel Hacking Live, you may have heard we did a special VIP day with Dan Kennedy before the event started.
Speaker 3
And Dan was my original mentor. He's who I learned marketing from.
I still to this day listen to more Dan Kennedy than any other marketing person on the planet. I have calls him once a month.
Speaker 3
Like, I still, he's my, he's the guru to the gurus. He's who I learned from.
Anyway, it was really fun, the whole VIP Dan Kennedy day.
Speaker 3 But the very first two hours of the day, I had a chance to sit down and actually interview Dan.
Speaker 3 And we specifically for the event wanted to talk about a concept that he actually brought up at the last funnel hacking live.
Speaker 3 He shared this really cool thing about how, you know, in any market, there's people that are frustrated, they're waiting, they're trying to figure things out. But he said that
Speaker 3
in every market, people are waiting for the radical to arrive, for the person to step up and say, no, things are different. Things are going to change.
This is where we're going to go.
Speaker 3 So you think about like our businesses, like we as the attractive characters of our businesses, we are the radical in our industries, right?
Speaker 3 We come in and we have different ideas, different things, and from there, people will then follow us. And that's kind of the
Speaker 3 how it's supposed to work, right? And so the whole Dan Kennedy day, he went deep into that philosophy and principles and how we do it and stuff like that.
Speaker 3
And so I'm going to take my two hours with him. I'm going to break it up over the next couple episodes with you guys.
So you can learn some cool ideas. This first episode.
Speaker 3 We specifically start off by talking about how a lot of people think that their business is different and these things don't apply to them, where in reality they do. And Dan will talk about that.
Speaker 3 And then number two,
Speaker 3 we're going to talk a little bit, start going deeper into markets and understanding them and how you as the radical can step in and actually dominate. It's going to be a lot of fun.
Speaker 3
So the way that it works, these usually I'll ask Dan a question. He'll respond for 15, 20 minutes.
I'll ask him a second question.
Speaker 3
So you'll have a chance to hear the first couple questions from my QA with Dan Kennedy from our VIP day. I hope you enjoy it.
I hope you love Dan Kennedy.
Speaker 3 If you're not a Dan Kennedy member yet, go to nobsletter.com. There's a really cool, you cover shipping and handling.
Speaker 3 We ship you out this whole box of Dan Kennedy stuff and give you a trial to his newsletter, which is amazing. So go to nobsletter.com if you want to go learn more about Dan.
Speaker 3 With that said, here's the first part of my interview with Mr. Dan Kennedy.
Speaker 1
Welcome, everybody, today with Dan. We're excited to have you guys all here.
Dan, I wanted to,
Speaker 1 before I get into all the core questions I wanted to ask you today and get into, I wanted to set a pre-frame for everybody because the very first Kennedy event I ever went to, I walked in and there was a big, huge sign on the wall that said, my business is different.
Speaker 1 And then you kind of went on a round of that because I want to make sure that everything we covered today, that there's nobody in this room who's like, Well, that doesn't work for me, my business is different.
Speaker 1 So, what would be your pre-frame for everyone understanding how this stuff applies to all businesses?
Speaker 2 Well, so I have that same side in my conference room because people haven't stopped
Speaker 2 voicing the idea in 50 years,
Speaker 2 and
Speaker 2 there's very little difference in any business, right?
Speaker 2 The structure, somehow we have to attract people to the business
Speaker 2 and we have to sift and sort them between
Speaker 2 appropriate for that business and inappropriate for that business.
Speaker 2 And if we bring them in as leads, then we have to convert them to a sales opportunity of some kind. If we bring them direct to a sales opportunity, those are the only two paths there are.
Speaker 2 And then a sale has to be made. And in many cases, the game begins because
Speaker 2 your customer acquisition cost is equivalent to or greater than the sale. So that's the same with every business.
Speaker 2 Some businesses are, the economics are harder, right?
Speaker 2 A dairy queen.
Speaker 2 Obviously,
Speaker 2 customer acquisition cost needs to be a lot lower than a Lamborghini dealership, but then there's offsetting benefits to owning 10 dairy queens rather than owning a lot.
Speaker 2 So everybody
Speaker 2 is quick to discredit methodology
Speaker 2 when they haven't seen it apply directly to what
Speaker 2 they define their business as.
Speaker 2 And it backs all the way down to what do you define your business as.
Speaker 2 So most people will always answer that question with their deliverable.
Speaker 2 So they will say they have a dental practice
Speaker 2 or they have an e-commerce site
Speaker 2 or
Speaker 2 they have a shoe store or they have a restaurant or I'm in the insurance business. So they will give you the deliverable answer.
Speaker 2 And that then causes this,
Speaker 2 my business it is not like that business so what that business does can't apply to me if they more intelligently think of themselves as being in the marketing business with a deliverable
Speaker 2 that is far less important than is the marketing Now they get closer to, gee, all businesses are really the same.
Speaker 2 It's a big impediment for a lot of people.
Speaker 2 Many times they don't realize they're doing it. So, you know, they'll be here in Vegas for four days and they're going to see the second most effective place in the world at dollars per head per day.
Speaker 2 And so
Speaker 2 every place they go should be a seminar.
Speaker 2 And they'll miss 80% of it because
Speaker 2 not they they own jewelry stores and a jewelry website and they're not in a jewelry store when they are seeing a fabulous sales technique, right?
Speaker 2 They'll go to a great restaurant and they'll have a great time and they will never translate what they're experiencing to what should be happening.
Speaker 2 in their business because their business is different.
Speaker 2
Right. And it's not.
Yeah.
Speaker 1 So you said it's the second best here in Vegas. What's the best?
Speaker 2
Disney beats them. Interesting.
Yeah. And
Speaker 2 Disney does it
Speaker 2 with
Speaker 2 no hookers.
Speaker 2 So, you know,
Speaker 2 that brings the dollars per day down
Speaker 2 right there.
Speaker 2 No adult shows
Speaker 2
and no gambling. And Disney still beats them.
They passed them about
Speaker 2 almost a decade ago, and they've held it.
Speaker 2 So Disney gets the greatest number of dollars per day
Speaker 2 per person present.
Speaker 2 And Vegas is right there nipping at them second.
Speaker 2 Interesting.
Speaker 1 Okay, so that's a good preframe for everyone. As we go through this stuff, just to kind of figure out how these things apply for your business.
Speaker 1 I remember going to the very first Kennedy event, seeing that sign, and a lot of stuff that I was learning was like how does this actually work for my business and when I started shifting the mindset to like okay this is happening over here for a realtor or for a stock whatever it might be like how it applies that's what changed everything for me so okay so we have a lot of cool stuff we're gonna be talking about over today with you and um i'm excited because what i wanted to kind of lead with is um
Speaker 1 is talking about like if you're in a market or you're going in uh going into market how to disrupt that market and to kind of preface that i want to talk about, or just, I wanted to mention that when we started building ClickFunnels, and 12 years ago, is when we had the first idea, we started building it, during that time,
Speaker 1 I had downloaded every
Speaker 1 one of your courses from all time, and I put them all on my phone.
Speaker 1 And I would listen to you for between an hour and two hours a day, every single day, because I wanted, I was trying to figure out, again, how to create this business, how to go into an existing market and how to disrupt it and how to do things.
Speaker 1 And I wanted you in my mind just like talking through this thing.
Speaker 1 So I was heavily listening to you, I said every single day while we were building click funnels while we were launching click funnels and so I thought it'd be fun because I think everyone here either they're in an existing market or they're gonna they're trying to create a business and to disrupt the market and so I wanted to go deep in there because the same things I was thinking about and learning from you a decade ago
Speaker 1 and so I think the first question I kind of wanted to lead with is when you're deciding like this is the market I'm going into Obviously, it's easy to see like the tip of the iceberg of what's happening, but what are all the things that are happening underneath we have to be aware of if we want to come and actually disrupt the market we're going to?
Speaker 2 Well, so it's a good characterization. When you
Speaker 2 look at
Speaker 2 a market,
Speaker 2 a business category
Speaker 2 of any kind,
Speaker 2 you are typic from outside, you are typically only seeing the tip of the iceberg.
Speaker 2 If you're already in it,
Speaker 2 you tend to be limited in what you let yourself see
Speaker 2 because you only see
Speaker 2 your methodology
Speaker 2 and the commonly used methodology.
Speaker 2 Technological advancement for the Amish is very slow
Speaker 2 because
Speaker 2 they try only to see each other.
Speaker 2 So
Speaker 2 getting to two mules hooked to the plow instead of one was like a two-generation revolution.
Speaker 2 So one of those two things happens from outside. You only see the top, the tip of what's visible to the naked eye.
Speaker 2 And
Speaker 2 you hear what's being said
Speaker 2 at that level.
Speaker 2 But what's not being said
Speaker 2 and what is not seen by the naked eye is what's most important
Speaker 2 in breaking into,
Speaker 2 disrupting,
Speaker 2 attracting attention, and leapfrogging in a market.
Speaker 2 The
Speaker 2 many markets, the disrupting effect has been
Speaker 2 built around direct marketing, but it's also been built around personality. Because most
Speaker 2 established markets
Speaker 2 have an
Speaker 2 organized, established
Speaker 2 ruling class,
Speaker 2 a leadership
Speaker 2 that has a book of rules
Speaker 2 that it enforces
Speaker 2 principally for its own
Speaker 2 purposes to maintain
Speaker 2 their position and the status quo.
Speaker 2 Almost every market
Speaker 2 has
Speaker 2 that.
Speaker 2 And
Speaker 2 so I
Speaker 2 kind of experienced everywhere I've gone
Speaker 2 this phenomenon is
Speaker 2 if there's money
Speaker 2 and there's a fairly good-sized number of people involved, there will be an establishment created and it will create a set of rules. So it doesn't matter if it's your
Speaker 2 homeowners association, right, who's on the homeowners association committee. Typically, it's not you, it's not me, it's not anybody who welcomes independent ideas.
Speaker 2 You know, they're a bunch of petty tyrant bureaucrat type people.
Speaker 2 who have no power or authority anywhere else. And so they get get to, you know, make up rules about how high the hedge ought to be, right?
Speaker 2 And then defend that rule to their death.
Speaker 2 When I started in speaking
Speaker 2 in 1978
Speaker 2 and joined the trade association, there were two, but the other one was insignificant.
Speaker 2 So I joined the National Speakers Association. There were only 4,000 members, but that's enough to cause this phenomenon of a group of
Speaker 2 people who jockey their way to heads of committees and on to the board, and then they create rules of how the business is supposed to be done.
Speaker 2 And
Speaker 2 in most cases, wittingly or unwittingly, mostly wittingly, a lot of the the rules are created to discourage new competition
Speaker 2 because
Speaker 2 every new success
Speaker 2 they think takes gigs away from them.
Speaker 2 There's a whole discussion of do you have a
Speaker 2 limited pie or an abundant theory.
Speaker 2 So, and for them to admit that some outsider, some newcomer, has a better way of doing this,
Speaker 2 they can't admit that
Speaker 2 because to do so
Speaker 2 would make them an ass,
Speaker 2 right? So if they have been doing this a hard way
Speaker 2 and they have entrenched it as the dogma
Speaker 2 and they beat it into everybody's head the minute you walk in the door, here's how we do things in this business.
Speaker 2 And you
Speaker 2 do it differently
Speaker 2 and more successfully.
Speaker 2 You get to a level of success faster than they ever did.
Speaker 2 They have to say, well, I've been an ass for the last eight years because I should have figured that out.
Speaker 2 Damn few people.
Speaker 2 in positions of authority will ever say that, right?
Speaker 2 So instead, they become kind of violently defensive
Speaker 2 about
Speaker 2 their
Speaker 2 rules. Now, what's important from entering that market, any market like that, is that there is a segment of it
Speaker 2 that is already
Speaker 2 quietly grumbling to themselves.
Speaker 2 They are already saying only in their self-talk,
Speaker 2 or maybe to their spouse or maybe three or four of them off in a corner are saying
Speaker 2 this this does that compute, right?
Speaker 2 This doesn't make sense to me
Speaker 2 But they feel like they're the only one
Speaker 2 and so they shut up
Speaker 2 and they
Speaker 2 play along.
Speaker 2 But they're just waiting. They're just waiting for somebody to come along and say what they're already thinking.
Speaker 2 Some version of
Speaker 2 what they've been telling you about how to do this is
Speaker 2 stupid, and here's why,
Speaker 2 right?
Speaker 2 And
Speaker 2 you know, the Protestant religion exists because of Luther.
Speaker 2 And,
Speaker 2 of course, most people know about Luther putting the manifesto on the church door,
Speaker 2 all that, which I'm going to talk about a little later. But
Speaker 2 so
Speaker 2 Luther's big thing
Speaker 2 that he objected to with the Catholic Church was what was called buying indulgences,
Speaker 2 right? So at the time, you could like
Speaker 2 pay pay
Speaker 2 for your sin to be okay
Speaker 2 right
Speaker 2 so
Speaker 2 adultery was
Speaker 2 you'd go to hell unless you put the right amount of money in the indulgence box with a note which they had in every church and now you're okay right
Speaker 2 and Everybody went along with this
Speaker 2 to some extent because, hey, not a bad deal.
Speaker 2 And to some extent, because everybody else was going along with it until he said,
Speaker 2 this does not compute, man.
Speaker 2 You know, the guy that's going to decide which elevator you get, he ain't getting the money.
Speaker 2 So this is stupid, right? So there's a bunch of people always
Speaker 2
waiting for that. I found it.
the opportunity in the speaker community, which became my first info marketer audience.
Speaker 2 Because
Speaker 2 the dogma was so stupid.
Speaker 2
I'll give you a great example. So there's awards.
So almost every association, every membership organization, you included, right, we come up with awards
Speaker 2 that theoretically
Speaker 2 are designed to encourage behavior that will make you more successful.
Speaker 2 So NSA's first big award,
Speaker 2 certified speaking professional, at the time
Speaker 2 you had to have
Speaker 2 a hundred fee-paid,
Speaker 2 not sell product, fee-paid speaking engagements from a hundred different clients. in order to apply to get your PIN.
Speaker 2 I said, so let me get this straight.
Speaker 2 If you're really good and a corporation invites you back ten times, that doesn't count as ten engagements.
Speaker 2 So
Speaker 2 the way to win the award is to be so lousy
Speaker 2 that nobody wants to use you twice.
Speaker 2 This doesn't really seem to make sense to me. And here's all these people killing themselves to get this stupid award
Speaker 2 by getting
Speaker 2 a new gig and a new gig and a new gig and a new gig. I said, I did one,
Speaker 2 and then I entered a contract with this company to do 20,
Speaker 2 and I really don't have to worry about paying the light bill for the year.
Speaker 2 You are waking up every morning having to worry about paying the light bill.
Speaker 2 And you're there because you're following this asinine
Speaker 2 award system.
Speaker 2 And really, their whole dogma was that way.
Speaker 2 And so you had to be so bad you didn't get invited back.
Speaker 2 In chiropractic, when we disrupted it with prepay,
Speaker 2 so chiropractic was all pay-per-visit.
Speaker 2 You went in, you got an adjustment, you went to the desk, you paid your $39, your $29 for the dino.
Speaker 2 So
Speaker 2 I was
Speaker 2 involved in a 1970s, late 70s, early 80s wave in chiropractic of prepay,
Speaker 2 diagnose you,
Speaker 2 tell you
Speaker 2 you need to come in three times a week for the first six weeks and twice a week for the next five weeks.
Speaker 2 And every other time you come in, we're going to hang you upside down in the corner and you need to have heat therapy. And here's what all that adds up to
Speaker 2 it's twenty three thousand eight hundred dollars would you like ten percent prepay it or would you like to pay it in thirds right that so that was prepay
Speaker 2 well the profession's establishment went nuts
Speaker 2 i mean you can't do that well why
Speaker 2 uh why
Speaker 2 Well,
Speaker 2 you just can't, you know, and the truth is you can't because
Speaker 2 we haven't been,
Speaker 2 and we don't want to look like jackasses, so you
Speaker 2 can't do that. And they got pretty militant.
Speaker 2 The publishing industry,
Speaker 2 again,
Speaker 2 and there's even a current example. If you watch Shark Tank,
Speaker 2 They have a particular built-in bias bias
Speaker 2 about bringing a new product to market that sometimes causes them to give really bad advice to people because they really don't understand direct response.
Speaker 2 They really don't even understand direct response online.
Speaker 2 And
Speaker 2 Kevin privately admitted to me that three-fourths of their successes now are only possible because they have the others and they can use the customers they already got from these eight businesses to launch this one.
Speaker 2 So they don't really know how to build one from, and so often they will give, there's a guy out there with really, a really expensive golf club. And I had a client many years ago that we sold,
Speaker 2 we sold a driver for $5,800.
Speaker 2 one club and today's dollars it'd be twice that probably very successfully but only by direct response. You can't put that in a store at the
Speaker 2
country club. You can't put it at Dick's Sporty Goods.
You just can't, right?
Speaker 2 That thing's got to be sold.
Speaker 2 And they just, this guy had a new whiz-bang, you know, golf club, and they just crapped all over him because it wasn't going to work in three distribution channels that they're
Speaker 2 really familiar with, right?
Speaker 2 So this is a dangerous thing,
Speaker 2 but it is also the opportunity because there are always
Speaker 2 people
Speaker 2 doubting
Speaker 2 what they are going along with and keeping quiet
Speaker 2 because
Speaker 2 they don't want to be, you know, the odd man out, right?
Speaker 2 I'm thinking this, but I must be wrong because all these other people are going along with it. So I'll go along with it too.
Speaker 2 But
Speaker 2 they keep saying to themselves, there has to be a better
Speaker 2 way.
Speaker 2 Something's wrong here with this.
Speaker 2 And
Speaker 2 that's your door into the market.
Speaker 3 Interesting.
Speaker 1 One side note, good news is Damon John actually of the Sharks is
Speaker 1 the only shark I know who literally, most of the deals he does now, he puts them on ClickFunnels.
Speaker 1 He's a team that like builds direct response funnels and ClickFunnels for the Shark Tank deals, which is really fun.
Speaker 1 We'd help consult on a lot of those after they buy the company and come in, and we help them actually run a good funnel, which is really fun.
Speaker 2 Yeah, and I don't mean to,
Speaker 2 I mean, I think Cuban's the biggest idiot of any of them. By the way, just kidding, I don't want to go.
Speaker 2 But
Speaker 2 you could edit that out if you.
Speaker 2 You're the one that probably don't get the lawsuit, probably won't be.
Speaker 2 But
Speaker 2 people can be really smart,
Speaker 2 but narrow,
Speaker 2 right? And people like to repeat
Speaker 2 what has worked for them,
Speaker 2 which makes sense, but it causes them
Speaker 2 to block out
Speaker 2 other ways of doing things and other opportunities. And those people are not immune from that.
Speaker 2 Yeah.
Speaker 2 All right.
Speaker 1 So the first thing was figuring out, like, understanding
Speaker 1 the markets. So the next question I have is: like, after we understand, like, here's the things that people are in control.
Speaker 1 How do we like understand what's happening so we can reverse engineer what we need to do to be able to come in and be the disruptor in the market?
Speaker 2 So
Speaker 2 the longer-tenured
Speaker 2 the rule book is,
Speaker 2 the better.
Speaker 2 So
Speaker 2 your opportunity to be explosive
Speaker 2 grows the more entrenched
Speaker 2 the establishment
Speaker 2 is
Speaker 2 because the
Speaker 2 dissatisfaction,
Speaker 2 the silent
Speaker 2 but skeptical
Speaker 2 go-alongs,
Speaker 2 their dissatisfaction is growing.
Speaker 2 Their willingness to hear
Speaker 2 a new and different and better way
Speaker 2 after, if you will, 10 years of oppression
Speaker 2 is greater than it was after three years of oppression. So long-tenured,
Speaker 2 here's how we do this business
Speaker 2 stuff.
Speaker 2 That's like a marker of opportunity.
Speaker 2 When
Speaker 2 the
Speaker 2 when the dogma immediately seems
Speaker 2 silly to you,
Speaker 2 that's good,
Speaker 2 because
Speaker 2 that means it seems silly to others.
Speaker 2 But again, they are intimidated
Speaker 2 by being in the club and having nobody else
Speaker 2 say it.
Speaker 2 The
Speaker 2 red cap phenomenon of the moment
Speaker 2 did not happen
Speaker 2 with first term, but it is happening with the second term because people's dissatisfaction with what was going on grew and grew and grew and and grew and grew.
Speaker 2 And a greater number of people
Speaker 2 were ready
Speaker 2
to hear certain things and then voice them. They felt free to voice them.
And all of a sudden,
Speaker 2 a ton of people are voicing them.
Speaker 2 So that's what happens.
Speaker 2 And
Speaker 2 the more
Speaker 2 dogmatic
Speaker 2 the rules of the road are,
Speaker 2 the bigger your opportunity.
Speaker 2 Lawyers at one time
Speaker 2 were not allowed to advertise in America.
Speaker 2 A guy by the name of Dan Osteen
Speaker 2 from my hometown
Speaker 2 took that case to the Supreme Court and won
Speaker 2 because it's a free speech issue, it's a constitutional speech issue.
Speaker 2 So they all have the right to advertise because one guy said,
Speaker 2 How come everybody else has the right to advertise and we don't?
Speaker 2 How does that make any sense?
Speaker 2 Right?
Speaker 2 And he started saying it loud,
Speaker 2 and then
Speaker 2 A few others said, you know,
Speaker 2 that actually doesn't make sense.
Speaker 2 And then in his case, he had to litigate it, but in most cases, you don't.
Speaker 2 Your dumb phone,
Speaker 2 that whole thing exists, if you track history, because of a guy named Bill McGowan, who founded MCI.
Speaker 2 Because AT ⁇ T had a monopoly on long distance telephone.
Speaker 2
That was long distance telephone in America. That's it.
The local was Ma Bells, and then there was AT ⁇ T.
Speaker 2 And
Speaker 2 McGowan
Speaker 2 said, who do they get their monopoly from?
Speaker 2 Because of course, monopolies are illegal in America, right? We have an antitrust.
Speaker 2
division of the Justice Department. Well, nobody could answer where they got it from, but they got it.
Only AT ⁇ T can do long distance.
Speaker 2 So Nagowan described the early years of MCI as running a law firm with an antenna on the roof.
Speaker 2 AT ⁇ T, of course, sued him.
Speaker 2 He had to sue them. They went to the Supreme Court and boom, Supreme Court said, I don't know.
Speaker 2 You know, I don't know how that could be, but if you want to be in the long distance telephone business, go ahead.
Speaker 2 And here we are now with no long distance, right? Nobody pays long distance charges now.
Speaker 2 You buy data.
Speaker 2 So
Speaker 2 the more entrenched it is,
Speaker 2 the better.
Speaker 2 Because when you break that dam,
Speaker 2 it's really
Speaker 2 profound.
Speaker 2 And then the last thing you're looking for is any sign at all
Speaker 2 of restless natives,
Speaker 2 of some little breakout group over here,
Speaker 2 some
Speaker 2 weird newsletter over there,
Speaker 2 where somebody is objecting
Speaker 2 to
Speaker 2 this is the way things are done in this business, in this field, in this sport,
Speaker 2 etc.
Speaker 2 And
Speaker 2 the people that are attracted to you
Speaker 2 because of that
Speaker 2 are really more rabid than just normal customers. Because they essentially have been
Speaker 2 locked in a little box,
Speaker 2 pushing against it mentally, but not willing to really
Speaker 2 knock it apart.
Speaker 2 And you come along and give them a permission, Slough,
Speaker 2 to knock it apart,
Speaker 2 they get pretty excited.
Speaker 2 That's cool.
Speaker 1 So, when you start, when you start doing that, you're going to the market, you start disrupting.
Speaker 2 Like, what are the things,
Speaker 1 like, how do you start? I mean, obviously, you're identifying that, start pulling them.
Speaker 2 You need to define your
Speaker 2 against position,
Speaker 2 right?
Speaker 2 Because you are now
Speaker 2 going to be against
Speaker 2 some portion
Speaker 2 of the dogma and the rules of the road and the protocols of how things are done around here, right?
Speaker 2 And
Speaker 2 then you start to
Speaker 2 you start to
Speaker 2 craft your
Speaker 2 radical position,
Speaker 2 which is sort of an extreme version of Ogilvy's, you got to have a big idea.
Speaker 2 You know.
Speaker 2 So
Speaker 2 you need
Speaker 2 your radical
Speaker 2 statement, essentially,
Speaker 2 about
Speaker 2 what's going on.
Speaker 2 In NSA, it was speakers. mine was,
Speaker 2 and the first time I really delivered it,
Speaker 2 I did, and I only got away with it once, I did a free
Speaker 2 one-day seminar the day before the National Speakers Association convention,
Speaker 2 since you were coming anyway, right?
Speaker 2 And
Speaker 2 I probably had 300, 350 there. Maybe 100 walked out as we went along, but 250 stayed.
Speaker 2 Because I told them
Speaker 2 speaking is not a business.
Speaker 2 And you're being told this is a business. It's not a business.
Speaker 2 At best, it's a good job,
Speaker 2 but it's not even really a good job because if you get sick, you don't get paid.
Speaker 2 You can never stop showing up, ever, ever, ever, ever. The only way you get paid is to show up.
Speaker 2 And
Speaker 2 there's no barriers to competition. You can't put a moat around it.
Speaker 2 There's no benefit plan. There's no retirement plan.
Speaker 2 It's a pretty shitty job.
Speaker 2 And if you figure out your hourly money, because they would all tell you like the fee range in the late 70s was about $3,000. So they would tell you they're making $3,000 an hour.
Speaker 2 And I would go, did you travel to get there? Well, yeah.
Speaker 2
Did you stay there all day? Yeah. Did you travel to come home? Yeah.
So that's three days.
Speaker 2 So even if you do eight-hour workdays, that's 24 hours divided into $3,000. You ain't making $3,000 an hour.
Speaker 2 You're making whatever $3,000 divided by 24 is.
Speaker 2 Plus, you got expenses. Did you eat? Yeah, I ate.
Speaker 2
Did you buy a candy bar at the airport? Yeah. Well, you got to deduct all that trick, right? So now you're down to like minimum wage.
So, so, I mean,
Speaker 2 again, you show this to them.
Speaker 2 Some get really mad and walk out, but others are going,
Speaker 2 you know,
Speaker 2 that had dawned on me.
Speaker 2 I just never really said it,
Speaker 2 but,
Speaker 2 you know, and so no, this is not a business because you have no customers.
Speaker 2
So, by definition, a business has customers. You don't have any customers.
You have gigs.
Speaker 2 A meeting planner hires you, you go speak,
Speaker 2 you get a check,
Speaker 2 you leave, and you got to get another one. You don't have any customers, right?
Speaker 2 You don't have any recurring revenue other than if you're lucky, that place will have you back again next year or the year after. But you don't have any recurring revenue.
Speaker 2 You have no revenue that occurs unless you are working.
Speaker 2 So
Speaker 2 when you take a day off, there's no revenue, right?
Speaker 2 Shoe store, you take a day off, somebody still comes in and buys shoes, right? The guy
Speaker 2 may not sell as many shoes as he would if he were there, but somebody's going to buy a pair of shoes today.
Speaker 2 So for all these reasons and others, this thing is not a business.
Speaker 2 And then I would explain that it was pretty good media. with which to build a business, but here's what the business should look like that you build with speaking, right?
Speaker 2 Well,
Speaker 2 this was as radical
Speaker 2 as you could get.
Speaker 2 And at the time, selling from the stage was looked down on. There were a few, you know, this is Zig,
Speaker 2 Kevin Roberts, every Donnie Hudson, there's maybe Tommy Hopkins, there's maybe 20.
Speaker 2 And
Speaker 2 they were celebrated to their face and looked down on behind their back because the NSA prestige model was all about fee-paid engagements.
Speaker 2 And
Speaker 2 so you had to, I had to explain to them that the only way to get customers
Speaker 2 that you get to keep
Speaker 2 aside from going and giving another gig is you have to sell the product to start with. So that part of this is all wrong too.
Speaker 2 In fact, the fee is kind of irrelevant
Speaker 2 because you can't show me the $3,000 you got
Speaker 2 from the Illinois Hardware Association last year to go speak there.
Speaker 2
The money's gone. You spent it.
Your wife spent it. Your kids spent it.
You can't show it to me.
Speaker 2 But if you got 300 customers, you could show me those customers.
Speaker 2
So the fee is kind of irrelevant. The business is all about customer acquisition, like all businesses are.
Right.
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