Lost Clients Overnight: How Generosity Saved My Business I Lauren Von DSH #483
What's the secret to turning around a business on the brink of collapse? In this episode of the Digital Social Hour, Sean Kelly dives deep with Lauren Von to uncover how she transformed her company by giving away half her profits! π€π₯
Lauren's story is packed with valuable insights on leadership, generosity, and the power of integrity. From losing clients to landing her biggest deal yet, this conversation is a rollercoaster you don't want to miss! π’ Tune in now to discover how Lauren's bold move paid off big time and why generosity could be the key to your own business success. π
Join the conversation and learn:
- The challenges of scaling a business
- How giving away profits can actually increase revenue
- The importance of having the right team and processes
- The impact of generosity on company culture
Donβt miss out on these insider secrets! Watch now and subscribe for more eye-opening stories on the Digital Social Hour with Sean Kelly! πΊ Hit that subscribe button and stay tuned for more inspiring episodes. π¬β¨
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#GenerositySavedBusiness #LeadGeneration #EntrepreneurTips #ScalingCompany #RetainClients
CHAPTERS:
0:00 - Intro
0:55 - How Lauren Got Into The Personal Injury Space
4:44 - Why Lauren Donates Half Of Her Profits
9:11 - How Lauren Chooses Who To Donate To
11:32 - Was it Immediate Success
12:32 - Personality Tests
15:04 - Working with Your Husband
17:46 - Have You Always Been the CEO
19:48 - How Big Is Your Team
22:18 - Having a Big Family
23:37 - Being Close with Your Family
26:20 - What It Takes to Work with Quin
28:18 - Leadership Styles
28:51 - OUTRO
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Transcript
I leaned over to my husband and I said, hey, listen, I want to give away half our revenue.
He's like, we don't make 50% profit.
Like, you can't give away half.
And I was like, okay, well, what can we do?
And he said, you can give away half your profit two weeks later.
So when I cut the check in April, I was losing clients.
Like I committed to it.
And so I was like, I'm going to do this.
That same day, I got a call from an attorney out in California.
He's like, hey, listen, I heard you're the only one that can supply right now.
But it was like, I see when you put something out there and you are a person of your word and integrity, like it just comes back to you tenfold.
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And here's the episode.
All right, guys, we got Laura and Vaughn here today.
Love the outfit.
Thank you.
The Rolex.
I appreciate it.
Got a lot of rings there, too.
Yes.
All blinged out.
And the necklace.
And the necklace, yeah.
Representing.
Love it.
What you doing in town?
The conference you mentioned?
Yeah, so there was Masters Made Perfect.
And so we went and saw some of our personal injury lawyers and then ending the day with you.
Nice.
Yeah.
And I know you're big in the injury space, right?
Injury law space.
Yes.
How'd you get started there?
So...
Funny story, I was actually working at AT β T and I was selling phones and someone came in to return a phone and I sold it back to them and he was like, hey, I need you to come do sales for me and be my assistant.
And he did TV commercials for personal injury lawyers.
So that's how I started.
So I was the gopher.
So I would go and like pick them up from the airport, kind of hear their problems, things like that.
And then
over the next like five years, ended up running that company and
just through problem solving pretty much.
And then
decided to start my own after I wanted to move back to Oklahoma'cause I I was in Dallas.
Had a little one-year-old and decided it was a good time.
So, nice.
Wait, so you sold the phone he returned?
Yes, I did.
What happened there?
It was a MotoQ.
And so, we were in an ATT retail store, so we couldn't even sell the iPhone.
So, we weren't able to sell that.
So, he was returning it to get an iPhone.
So, I had to sell him on why the MotoQ was better than the iPhone.
So, I went through that with him, sold it back to him, and then
that is legendary.
Yeah, I mean, I didn't grow up thinking i was you know gonna work with personal injury lawyers as a little girl right but uh it just ended up happening so it's been great personal injury my mom's dating a personal injury lawyer right now really i'll connect you with him he's in philadelphia okay yeah maybe you guys can do some business or something i love it i'd love to meet him yeah you help them get more clients right i do so he's struggling with that shout out to mike shout out to mike yeah so um like we are matchmakers i mean being honest so um what we do is we go into the marketplace and instead of someone calling a lawyer, they call us and then we're able to match them with an attorney.
And then on the flip side, an attorney, like let's say they don't have intake staff to be able to fill through leads, they call me and they say, hey, Lauren, 800 cases.
I'm like, great, next month, cost X amount of dollars.
And then you have it.
And so we're able to help you scale and grow without having to.
really build out that frontline infrastructure, which everyone knows, like that's the hardest to hire.
Yeah, he needs that because they're old school.
So they'll buy like billboards, newspaper ads, and all that.
I don't even know if those work anymore.
I see them in Vegas all the time on the billboards.
Yeah, I mean, I think it just kind of depends on what you want your cost per case to be.
And also if you're a TV guy.
So if you're spending a million a month on TV, then you want them to see you everywhere, right?
Billboards and everything.
But if someone says, hey, I'm going to go spend 50 grand on billboards and that's the only form of advertising, I just don't think you're going to get a good ROI on that.
Same.
I mean, I've never been inclined to call them off a billboard.
No.
Damn, people are spending a million a month on TV, though.
We have people who spend a couple million a month with us.
Holy
crap.
It's crazy.
Wow.
I mean, it makes sense because if they win a couple big cases, that's a big payout.
Yeah.
I mean, average ROI from what we know with some of our larger clients is they make three to six X on their investment with Quintessa.
Wow.
Yeah.
That is impressive to be able to do that.
pretty much sell anyone on that.
Yeah.
Well, and I mean, I think it comes down to operational excellence, right?
So like they have to be able to execute on the case but they're doing what they do best which is being a lawyer right and we're doing what we we do best which is developing the cases and so as long as i'm doing what i'm supposed to be doing and you're doing what you're supposed to be doing you get that roi yeah now you're making a lot of money but you're also donating half of it we are yeah we're giving away half our profit and what caused you to start doing that and when did that happen so right before
it happened we were uh my husband and i were at life church and we were listening to a
sermon from someone who was visiting in and he was talking about irrational generosity.
And I've always grown up like with my mom and dad being really generous and grew up in the church, like you've always seen like tithing and all of that.
But
I would see my dad do some pretty amazing things.
And so it was like DNA level now, but it was always a feeling.
Like if I felt led to do something, then I would give money.
So this was a challenge of being every month intentional on giving away money
above and beyond the tithe or whatever you want to say.
And so what was interesting was whenever I heard him talking about this, like I leaned over to my husband and I said, hey, listen, I want to give away half her revenue.
He's like, we don't make 50% profit.
Like you can't give away half.
And I was like, okay, well, what can we do?
And cause I'm like an activator.
Like once I hear something, that's it.
Like we're done.
And he said, you can give give away half your profit.
And so what was funny though,
two weeks later,
it
so the very first time I was supposed to cut the check was we were being told we didn't know if we could be open.
We didn't know like what was going to happen.
We had employees saying like, hey, I want a wall between.
I want to work remote.
I mean, we did not know.
So when I cut the check in April, I was losing clients.
Wow.
So, but I was like, I'm going to, like, I committed to it.
And like, to me, all you have in life is your word, right?
And your name.
And so I was like, I'm going to do this.
So I did it.
And then that same day, I got a call from an attorney out in California.
He was like, hey, listen, I heard you're the only one that can supply right now.
That's still like my other legions are shutting down.
And I need to spend $300,000 a month.
And it was the largest client by far.
Wow.
Yeah.
And so it was like, all right.
Like, I was.
Not that every time you give something, you're going to get something, but it was like, I see when you put something out there and you are a person of your word and integrity, like it just comes back to you tenfold.
100%.
I believe in karma.
And I think it goes both ways too.
Yep, it does.
I've seen it.
I've seen it both ways.
People don't even realize.
No.
They say, oh, this bad stuff happens to me, but what are you putting out?
100%.
You know what I mean?
Yeah, when you're taking advantage of people, like it comes back tenfold.
Sure.
Whether you're investing in people or taking away, for sure.
Yeah.
Half your profits is a lot, though.
It's a lot of money.
It is.
That is the most I've ever heard personally.
I know there's humanitarians, but they're not doing your numbers.
So I think what's different is there's a lot of people.
And again, I say this, like, I love that people have a charitable and like philanthropy.
Like, I love that.
But they're like, hey, I'm doing this when I die.
I'm like, that's great.
But what are you doing now?
Like, that makes no sense to me.
Because
for us, like, we want to see the impact now.
I want to hear the stories now.
So, you know, when you sit there and it's like casting a stone, right?
Like, you sit there and you, you toss a rock across and it ripples.
I want to see the ripples.
I want to see what happens.
And so it's become something that when we committed to it, like we're going all in.
So it's at a DNA level.
Like my family understands it.
Our kids understand it.
Like they know.
And then same with our employees and our attorneys, like everybody knows.
And we were able to actually, you know, we're able to hire differently because of it.
Yeah, people probably like that, right?
You'll attract the right type of people.
We do.
I mean, it gets the wrong people out and the right people in.
So we're actually able to attract people.
Like we went through a, um, seven months ago, I had my son and he, uh, and because I decided I wasn't busy, I decided to go ahead and restructure the company and bring in a bunch of new leadership to help really scale and grow the company even more.
And what was funny is like our COO and our CMO, they were saying, and they worked at like match.com and Goldman Sachs.
And they were like, the reason why we came on was because like you're doing something different.
Wow.
And that's attracting big talent because it's more than just themselves.
Like you can pay them all the money in the world, but at the end of the day, like if you're miserable, if you're not working for something more than yourself, like you're not going to last.
A purpose, right?
Right.
It is 100%.
And how do you choose who to donate to?
Because there's a lot of bad actors in the charity space.
There is.
So,
you know, when we first gave away money, it was like $5,000, $10,000.
But when you get up to spending and giving away half a million, like you are called to be stewards, right?
And so I remember starting my company and we had the scale of green, yellow, red.
Green was if we hit green, I knew I could feed me and my daughter dinner that night.
Right.
And so whenever I look at our charities, I'm like, listen, I had to watch my dollars like I had nothing.
And I still want to watch our dollars like we have nothing.
Like it could go away tomorrow.
So we ask them like, what is your payroll?
What do you spend it on?
Like we really go through a lot of questions.
And if they get uncomfortable, we're like, you're not our partner.
That's a red flag.
100%.
Because you have to be able to be open, honest, and transparent.
And if you're not, like, then you're not the right person for us.
And that's fine.
Like, that's okay.
But if we're going in giving away half our profits and we work really hard to be able to do that, then we need to be able to trust that you're going to be a steward of the money that's given to you and put that out into the world to, you know, whatever it is we're buying into.
Right.
So we really vet them.
I love that.
I like when you could see where the money goes to.
So to me, it's all about ROI.
So I ask them to break down for me every dollar where it goes.
So I want to understand it.
And then I'm actually asking them, like, what is their cost on it?
So I'll even say like strategically, because if we've been able to do this in my business, what means I couldn't do it for a charity?
Because at the end of the day, they may not have the best resources for payroll and things of that nature.
So we're asking them questions and making them think differently as well.
And so we're bringing them just a different set of skills.
Right.
I like that.
Yeah, because I've donated to charities and I don't see any results and they just keep asking me for more money in the mail or email or text.
It's crazy.
Yep.
And I don't even know where my money went.
No, and that's what's what's funny is we're able to show our employees or our, you know, our leadership or just even our family.
Like we're able to know, like, hey, this is how much money we made, they made off of this investment.
This is what they were able to do.
Here's the bus they got.
Here's the diapers they got, whatever it may have you.
Now, I know you've scaled this into a giant, but was it immediate success the first year or two?
Or was it a buildup?
You know, I'll tell you, I can, uh, I can tell you a million ways how not to run this company, I think is the easiest way to say it.
So I started with one employee.
We have close to 100 now.
Um,
and, you know, I'll tell you the number one,
I say quality of a good CEO is humility.
If you think you're the smartest person in the room, you will not succeed.
And so
we completely have reached, like, I'd say changed the model probably 25 different times.
And that's, I mean, taking your entire company and structure and completely redoing it.
And if it doesn't work or if, you know, we're scaling and what worked last year doesn't work this year or last month doesn't work this month, like we're flipping it on its head.
And as long as we're trying to meet the customer's needs, meet our lawyers' needs, help them scale, help them grow, you know, we have to be able to be open to that.
Yeah.
I was watching you on another podcast.
I thought this was interesting.
In your hiring process, are you implementing personality tests?
So we do a survey.
We have a personality survey.
And what
we do is if you think about an interview, it's like a first date.
Like, you don't know if someone's crazy or not, right?
Like that normally doesn't come out until later.
So, I mean, what it comes down to is like an interview is just someone can put on a fake face, whatever may have you.
So we know that for certain roles in the company, you need to have a certain personality.
So for instance, if you're in sales and you hate talking to people, like that's a bad fit, right?
Even if you say, well, I want the money, well, it doesn't matter, right?
If your DNA level is someone who is a introvert and you have to deal with attorneys and like that type A personality, you will get run over.
Right.
And so it's not fair to them and it's not fair to the company.
So we've absolutely implemented it along with it's not like the end all be all, but it just gives you a indicator of, you know, who they are at a DNA level and is it, is it the right fit for, for this role?
And maybe it's not this role, but what's great is we're able to say, hey, you applied to sales, but it looks like you'd be really great over here in the customer service side.
And they're like, oh, yeah.
And if we can do it, then we will.
I like that.
You could definitely put on a show on the first interview.
I mean, I've interviewed a couple people and they end up nothing like that interview.
No.
So they say, so this supposedly, the survey tells you who you're going to be at day 91.
Oh.
So day 91, that's whenever like the facades come off.
That's whenever the real person's out.
And so we've used that and we've seen our attrition like just drop dramatically because of that, because you're hiring the right people and you're hiring to your culture and you're really investing in the initial process as opposed to like, well, I don't know why it didn't work.
Yeah.
Right.
I mean, it's, there's just only so much you can do.
Yeah.
It was also hard during to hire people on Zoom.
Oh, yeah.
It was hard to get like a feel because I'm more like an in-person guy.
I don't do any podcasts over Zoom.
Yeah.
I can't.
Zoom's really difficult to me.
And I am,
you know, I'd say 95% of our people, like they're in-house.
So like we have our entire sales floor, like the call center side, they're all in Oklahoma.
Nice.
So we just bought like a 70,000 square foot building last year because, you know, when you're planning on world domination, right?
Like you've got to have that.
And so we're trying to build that out and build the right people out for it.
Right.
There in Oklahoma.
I love it.
Now working with your husband, was that smooth sailing?
You know, I'll tell you, like my husband and I
were partners.
Right.
So at the end of the day, if you think of it, like if you have a business partner or whatever may have you, but like your spouse is supposed to be your partner.
And if you look at it, if you're both bought into the same thing, if you both want the best, right?
And you're both buying into the why it makes sense to work together right so when my husband came along he had worked at one of the largest hospital chains in hr and i was his hr nightmare like that was like i i was not like i had no idea what hr was and so i had this idea and he helped to bring on the elements to scale and grow it out
um and we're blended so it was a really big thing because we were blending our families getting engaged and then we started working together are you interested in coming on the Digital Social Hour podcast as a guest?
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So, um, you know, we don't really argue a lot or fight because we're very clear with each other on like expectations and what we think.
Um, and then we really rally around each other.
So like when I'm here, like
today I'm I'm here.
Well, we know that one of the kids had a game.
So he's there.
And so he's doing that.
And if it's something that I really need, then he's here with me.
So it really,
it really has changed us, I think, and it's made us stronger.
And it also, when I get home, he understands what I'm going through because he knows the business.
He knows the people.
And it also has an even higher level of trust because he knows the players that I'm around.
Yeah.
So
that's true.
It's really great.
That is true.
I like that.
Cause a lot of couples actually, well, unfortunately, they don't seem to be able to work it out in business.
No, but I also think that if like, if him and I were both the CEOs, like that would not work.
Like I have zero patients.
He has all the patients.
Right.
So it's very clear roles on who's doing what.
So I cast the vision.
He's helping with the strategy and helping develop that.
And then he's also my translator.
Like, cause sometimes when you're the CEO and the visionary, your head, like the way you speak is so high above everyone else, right?
Because you're the dreamer.
And so he's like, okay, guys, like, this is what's going on in her head.
This is where we're going.
This is what she means.
So he's able to bring it down at a granular level.
Translate your visions.
Yes.
Yeah.
Probably a meeting after the meeting happens a lot.
So yeah.
That's so cool.
Have you always been the CEO?
I have.
I've always been the CEO.
You know, I feel right now where I'm at.
Like last year, we went through a process and I didn't really know what I wanted.
And
the month before I had our son, I pulled it and I had like nine-figure offers on it.
Damn.
Yeah.
And I decided I got real clear on what I want to be.
And it's like, this is going to be a billion dollar vision.
You know, while giving away half, like we started the Give 50 movement, which has been really big.
And, you know, our challenge is, hey, guys, like we're redefining corporate responsibility.
And we're going to do some good now, like while we're alive.
And so we want to bring on partners and other people who think the way we think, say, hey, listen, whether you want to give away 50% for a day, a week, a month, a year, because some people can't give it away.
Right.
Or whether you don't even know, whether you don't have profit and I can help you get profit.
Will you commit to doing something and giving something back if I'm investing my time?
Right.
And so right now, like I'm the CEO, but I'm moving more into this role, which is really fun for me because this is the exciting part of like what I get to do on a daily basis.
That's awesome.
You and Dave Portnoy need to collab.
Barcelon Sports.
Yeah.
That'd be great.
Yeah.
He just raised, I think, a million dollars for that police officer.
Yeah.
Saw that.
Yeah.
I mean, you two are killing it.
Well, I mean, at the end of the day, I think when you get people who are irrational and then you like, like, they're crazy in business.
And when you can apply that to philanthropy.
I mean, imagine how much good you can do.
So much good.
So much good.
And at the end of the day, like the people who are in it just for them, they will make their profit and whatever may have you.
But what's funny is we make more money doing this than we do just trying to do it ourselves or just not giving away any profit.
That's what people don't get.
Yeah.
I'm like, when you let go of it, then I mean, people love it and they really invest in it if you're hiring the right people.
Yeah.
Yeah.
You've definitely inspired me to start looking more into this because I used to donate to charity every year, but I stopped just because I've had negative experiences on the three I donated to.
Well, I mean, I'll tell you anything I can do to help on like the education thing, because like we were able to talk to some different women and they had the same experience.
And I'm like, I'll tell you how to vet it.
And more than that, like, I'm a shark with them.
Like, they don't like me.
But at the end of the day, too, I'm like, we've worked really hard for this.
Yeah.
So if we're going to give this to you, like, you better be working twice as hard, right?
I mean, because that's a big opportunity for them.
Right.
Like when you're meeting their annual budget in one month.
That's a big deal.
For real.
Yeah.
Yeah.
Cause you're donating six figures a month.
Yes.
Yeah.
Wow.
Turning down nine figures.
You really know your purpose.
Yeah.
Here's the deal.
When I was like, I was a Chili's waitress.
Wow.
Bartender.
Okay.
I did not think, I had no idea what I was going to do, especially not personal injury.
But you see the doors that have been opened and the things that were happening.
Right.
And
I know that like what I'm doing right now is exactly what I'm called to do.
That's so cool.
Nine figures.
You could have retired.
Yeah.
Yeah.
But, you know, I'm not, here's the deal.
Like, I'll probably be 120, like bugging my husband.
Like, I have this idea.
Like, you know, I don't think I'll ever retire.
Yeah.
So you and him agreed on that decision?
Yep, we did.
He was very, when I told him we were at a, we were at a leadership summit in Chicago and I said, like, hey, I don't have a peace.
And he was like, okay, you're eight months pregnant.
Like, are you sure you don't have a peace?
Like, are you sure it's not?
And I was like, no, listen.
He was like, listen, if you think you don't have a peace, don't do it.
Yeah.
And I mean, that's, that's a big deal for your husband to trust you or your spouse to trust you to be like, okay, like, yeah, we're, we're doing this.
I'm like, no, like we're going to push, we're going to grow and we're going to bring on the right team and we're going to make this thing even bigger and we're going to make even more of an impact.
That's major.
How big is the team now?
So whatever I went through the process, we had about 30 some odd people and then we're close to 100 now.
Whoa.
I mean, so it's not, I mean, he's only seven months.
So we've gone through some rapid hiring.
So you've tripled in just the pregnancy?
I know, because I figured I wasn't busy, right?
Go ahead and like rebuild and regrow and all this stuff.
So, no maternity leave for you.
No, that's uh, that's not really my jam.
So, um, but I'm really glad because Wilder, he's our seven-month-old, he like sleeps 12 hours.
Like, he's and he's he loves his mama, so he's a good baby.
Love that name.
Was that your first one?
Uh, no, so we have five, so we have five kids, yes.
Um, and uh, we're blended, so we had three, I had one.
And then this is our one together.
Wow.
Five kids.
I love that.
Yep.
I used to only want one, but now as I meet more people, I kind of want more than that.
I mean, it's fun.
I had an older brother and two younger sisters.
So our house was always chaos.
Yeah.
And I loved it.
And so like now, like every Sunday, we go over to my mom's and there's 10 grandkids total.
So it is, and nine of them are under eight.
That's cute.
Yeah.
So it's, I mean, it's cute for about, you know, 20 minutes.
And then we're like, go outside, like, go run and play i love that cool to see you're still really tight with your family too that's something i uh i didn't get uh like my dad's side was weird but i never met my mom's side too and that's like my dad he had nine brothers and sisters we weren't really close with like just one of them and my dad was like hey listen i don't care what you do in life this is your family like you will be close nice so like if we're arguing or fighting like my dad's like i don't care like figure it out like you know this is the only family you have yeah so he really at a dna level like made sure that we understood, like, this is your family and like, you're going to be close and you're going to be tight and you'll work things out.
Yeah, I think it's important.
My fiancΓ©, who you met, like, her family's super tight.
And I just never grew up around that, but I actually really like it.
You know, I'll tell you,
I feel really bad for all of the spouses that have come into our family because it's like, there's a lot of personality going on in there.
And so all the females have really big personalities.
And then my brother, and then, you know, know, with my mom and dad, too.
So, uh, it took someone special to marry all of us.
Yeah, but were your parents and siblings kind of entrepreneurial as well?
So, what's funny is my mom, um, so my dad started his own business when I was born.
So, he's a real estate appraiser.
And then, my mom was a stay-at-home mom until she
until she was like 40 and she decided to go into real estate.
So, she started selling real estate.
And she's now like the largest real estate, like, uh, seller of real estate in eastern Oklahoma County.
What?
I know.
She's bad.
Damn.
I know.
And so she
did that.
And then my sister does New Skin.
And she's like one of the top in the United States.
Like she's going to Dubai next week on a company trip for that.
I know, right?
Your family is just sharks.
Well, yeah.
I mean, just think of the spouses, though.
I pray for the spouses on how they have to deal with it with everybody.
It's tough dating a girl that can get it like that, you know?
You know, I mean, I think it is.
and uh
you have to be able to ask for help too right and so um that's one thing that like with my husband because he's really patient and because i'm not like i have to be able to be really clear and let him help out on things because otherwise it can start feeling like you're just running everything right and you just don't want to do that and i think as a guy like we want that that kind of feeling of taking care of the family and business and stuff too.
Yeah.
And I think you have to redefine like, what does that look like?
Because everyone looks at that financially.
Right.
But what was interesting is like with my husband, like he's big picture.
So I'll sit there, I'll be telling him about a problem.
And he went and created a campaign.
And it, like, my normal cost of goods sold, let's say, or 50%.
He created a campaign, never been in marketing, 8% cost of goods sold.
Wow.
Brought in $10 million.
And he's like, what did I contribute?
I'm like, okay, let's really remember this thing.
Like, that's huge.
Like, that's more than anything I have ever done.
10 million.
Yeah, it's huge.
And so you have to almost redefine what society says is like, as a male, you're supposed to be the provider or this.
I'm like, yeah, but if you financially, like with your thoughts and with the ideas you come up with, like you're generating things too for the family, for the business, whatever it may have you.
It's just redefining that.
Absolutely.
So are you only doing injury law clients right now?
Yeah.
I mean, right now, so because they make the big ROI from us, we're able to charge the most.
Got it.
And so that's really our bread and butter.
We're moving into mass towards, which is still personal injury.
But the goal is in personal injury to you won't be able to like eat, sleep, breathe without seeing Quintessa throughout like everything in personal injury.
I love it.
So people watching this that know a personal injury lawyer, what's the requirements to work with you?
So one, it comes down, we have three P's.
So you have to have people, processes, and pockets, right?
So you have to have the right people, the right staff.
You have to have financial backing or like be able to fund.
And then
processes are like, you just can't be a solo entrepreneur, right?
We can work with small firms that are starting that, like, hey, I've got two people.
I need cases.
And if I got cases in, I mean, I can invest back into it.
And then I think being a decent human being, right?
I mean, that's really big.
Like, we will not work with jerks.
Wow.
We fire them.
Even if they have money?
No, I don't care.
I've worked way too hard to become where I'm at.
And I don't want to deal with someone who
is going to call me every day or be upset about something.
And it's just not worth it.
Yeah.
It's the stress.
Yeah.
Especially if you're working with the pregnancy.
You don't want that stress affecting the kid.
No.
And like, and even for our employees, like I've taken over a call when an attorney was being a jerk.
I'm like, you will not speak that way to our people.
Wow.
It just doesn't happen.
I don't allow it.
Like, so you defended your employees.
Yeah.
I mean, it's just not okay.
Cause sometimes people think, well, I spend this so I can say, and I'm I'm like, no, no, no.
Like, you give something, we give you something, but this is a partnership.
And like, we, I don't speak to my spouse that way.
I don't speak to my kids, my employees that way.
Like, you're not going to speak.
I don't care how you talk to your family.
I hope you don't talk that way, but we're going to treat each other with respect.
Different leadership styles.
I think some people rule by fear.
And that's like the older model, but I think there's a new wave.
You know, when people say like, well, I'm going to go, I'm like, that's great.
I'm going to your competitor.
Like, like, if you come at me like that, like, that's, like, the reason why this was started is because someone told me we wouldn't be in business more than a year.
Wow.
So, yeah.
That guy's probably pissed right off.
Yeah, he's out of business.
So he was my ex-boss.
He sent me a nameplate and said, Lauren Vaughn, and it still sits on my desk.
And he said, you won't last more than a year.
And here we are.
So you keep tabs.
A billion percent.
You and Dave are really similar.
You two definitely got to meet.
Lauren, it's been really fun.
Anything you want to close off with?
Well, I mean, one, thank you so much for having me and two I mean I would just say the big thing that we're working on right now is the give 50 movement
so I mean I would just say if there are people listening that um don't even know where to start like please reach out to me because we are really wanting to do some good and uh anything i can do to help that out awesome well uh is there a site for that or just reach out to you yep so it's give50.org so it's all spelled out and then uh at the lauren vaughn on instagram like that's somewhere that you can reach me to cool we'll link below Thanks so much for coming on the Lauren.
Yeah, thank you so much.
Appreciate it.
Thanks for watching, guys.
See you tomorrow.