#149: Why Most Home Service Pros Will Lose to AI (Unless They Do This) // Next Level Pros Podcast

Real people versus artificial intelligence.

Some people say that AI is going to replace blue-collar jobs, while others say it's going to make us unstoppable.

So who's right?

In this video, we're going to break down exactly how bots, wearable AI, and tech like ChatGBT are completely changing the game for home service pros and why it's either your biggest opportunity or your biggest threat.

Let's get it.

Yo, so AI is changing the game, especially in the home service and the trade space.

Where do you guys see it impacting the most?

It's so crazy how fast it's moving because every day it feels like I'm looking through the news and there's like a new feature that I didn't know that you could use or that it's a new use case.

Just yesterday, I've been going back and forth with this person

to see if they're a good fit for the community.

I screenshotted the text messages and gave it context of, hey, this is the conversation.

I can't get them to book an appointment.

How can I get them over the hump?

I sent that to ChatGBT with all the context of who I am as a person and how I like to sell.

And it gave me a text message that I copied and pasted and they immediately

booked appointment right after.

So let me just speak to whoever's watching or listening to this right now.

If you are using the free ChatGBT, you're literally using a model that was created in 2022 we've had so many other models that existed up until 2025 so one you got to start paying for chat gbt that's like baseline entry level get into the ai game outside of that there are a million and one tools so they actually just released chat gbt 4.1 did you hear about this so 4.1 is like a an advanced version of 4.0 and then you have 4.5 which is more for like uh copywriting and those type of things but but like chat gbt we we just did a workshop like six weeks ago and it was it was wild to me that like how much people's minds were blown from the very basic of AI I think I think most people

you guys can agree or disagree right now are like they've replaced Google with Chat GBT, right?

Like most people are using that in some aspect or form, but that is so elementary to like

really understanding how to create a prompt is so vital in 2025, 2026,

because the prompting, it's amazing, like you can use ChatGBT to learn more about AI, right?

And so the way that you create the prompt to ChatGBT is going to then dictate how you use AI and everything else, creating automations and everything else.

So like, that's like base level.

I think there's a, you know, there's a lot of posts out there like, hey, these are the nine ways you should be using ChatGPT.

There's a lot of people saying how you should use it.

There's also posts out there that are like,

saying like, I, I rebuilt my whole CRM in three days or two hours or whatever.

So there's a lot of like stuff out there that just doesn't clickbait.

Yeah, it's clickbait.

It doesn't really work.

And what I'm thinking about is like, what, what are the actual things that people should be doing?

And what are some things that are kind of far-fetched?

Because, um you know no one's gonna who doesn't know how to build software is gonna build software with ai at least today in a year from now that could all change um but i think there's some valuable tools i mean let's let's say you're a home service business like what would you recommend prescribe today for someone who's you know trying to to build a business trying to get more customers you talked about sales understanding how to communicate better um what are some other tools so so i think it's yeah, how we, how do we integrate it?

So first of all, you're wearing a little plaid note pin.

So that that guy right there, I wear it all the time.

It just so happens that

mine's charging right now.

And so I don't have it on, but it's like one of the few times that I don't have it on.

So that right there is a game changer in the way that you can utilize AI.

So one is like, if I have a sales team, people that are out in the field, I am making them wear a wearable AI that is recording.

So essentially what this does does is it records our whole conversation.

It can distinguish between the technician and the customer, right?

And it has voice recognition.

The only downside is you have to reset it every three hours.

You just have to turn it on and turn it off to be able to get that voice recognition.

But you can then take that information, upload it to ChatGBT and say, give me feedback based off of so-and-so's sales principles.

How would you improve this, right?

And also, boom, you get this full feedback Or, hey, how would you improve this interaction?

Or what is an SOP standard operating procedure that I can create based off of my interactions that I had with my employees?

Hey guys, it's Chris.

Hey, a lot of you leave comments asking for help.

Do me a real quick favor.

Shoot me a text at 509-374-7554.

That's 509-374-7554.

Shoot me a text.

I'll answer and help you with whatever you need.

Don't worry, I got you back.

Let's go back to the show, baby.

And so I just just think like one

if i'm if i'm just starting from ground zero in the ai world one i'm getting a a thirty dollar subscription to to chat gbt two i'm getting a wearable ai that's going to start recording all my interactions three i'm going to give that to my employees what is it like it's like 20 or 30 bucks a month for the wearable ai something like that yeah like that is literally the best money that you can spend because now all of a sudden you are present for every single interaction that your employees are having with your customers.

And you can build real feedback and say, okay, are they doing, are they following this script?

And literally, like, you combine that with ChatGBT and there's like automations that kind of push them together.

Like, dude, it's pretty mind-blowing.

Yeah, to explain on that or expand on that, you have, so like this plod.

So it's recording right now.

I'll turn it off, turn on.

I go onto my phone.

It generates a summary.

That summary gets pushed.

There's an automation that pushes it into Notion.

So then in Notion, I store all these summaries.

And then in Notion, which has AI, I can search all everything that's going on, all the conversations.

So if I want to create an SOP or if I want to create a sales script or if I want to create a to-do list, I can search that on Notion.

It spits it out.

And so now...

without having to go through all this content because there's just too much to process,

it can give me exactly what I want, what I'm looking for.

So yeah, it's almost like you're creating your own Google for your life.

You know, I got to be careful the way I say this, but like, I truly believe like I'm creating an immortal Chris, you know, with with this.

So like, I mean, with the technology that we have, right?

So you have like a company like Hey Gen.

Hey Gen can take a video and mimic my exact tonalities, mimic my exact like hand gestures and everything like that.

So you got that.

And then we have over here, Plod is literally recording every single thing that I'm doing.

And I've taken the raw files, put it in ChatGBT, and I say, hey, start talking exactly like me.

And it's like,

this is how I talk.

Hey, dude, what's up?

Like literally has it all.

So I can imagine there's a day where I take all those raw files with this image and I go, have you guys seen those like 3D boxes?

Like the phone booth look and things?

Like, dude, imagine this, right?

30 years from now, Chris is dead, right?

For whatever reason, I get hit by a train, probably some crazy.

And my kids, they have this like phone booth that has my image, has all my words, my counsel that I've given to my kids over the years because plot is always listening to me, always taking these interactions.

And now they can go and be like, dad, what would you do in this situation?

How should I handle this?

Like, and boom, it's like literally everything like it thinks, acts, and talks like me.

Like, dude, that's some crazy person.

You know, who's done this is, so Tony Robbins, I remember going to this conference four four years ago, and he said, I've been recording everything I've ever done my whole career.

It's all on record.

And he's like, I'm taking that.

I'm putting in AI.

And then soon you won't need me anymore.

You'll have my AI.

He recently released it.

But yeah, it's basically the same thing.

Well, you know, it's interesting.

Until now, that really only existed in like the film world, right?

So Tony obviously has been recorded from stage and everything like that.

So that aspect of him exists.

But like, what about behind the scenes?

And that's where like this this comes into place.

It's like all of a sudden you get to know Tony or Daryl or Levi behind the scenes, not just what's on camera, what's on stage or whatnot, because like those are two different human beings, right?

Like the way that I go and interact with my wife and my kids is going to be a little bit different than when I'm up on stage.

And so yeah, pretty, pretty mind-blowing.

I had a conversation with a business owner just like two weeks ago.

And they were not using ChatGPT at all.

It's like ground zero.

And he's like, well, what can I use it with and what use it for?

And I show him some of the use cases that I use it for.

And he's like, oh, man, like, I just, I, I can't even think.

And so I can imagine how a lot of home service business owners, any business owner really, who's not using it right now, it can be intimidating because you don't know what you don't know.

Right.

And so the first thing I told that person was just tell it everything about you, your life story, what you're doing as a business owner, and then ask it at the end, how can I use you best for who I am as a person?

With the one caveat, you gotta be paying for it because if you're not paying for it, it's not gonna remember all the things.

Right, for sure.

And from there, that point on, they've been using it every single day for the last couple of weeks because Chat GPT is now telling the business owner how they can best use themselves as a tool.

Dude, it's wild.

Literally, AI will teach you about AI, which will teach you about AI.

And like, if you're not doing this, one of the best ways, so if you got one of these new iPhones, there's this little hot button up top, right?

And you can set the action as opening your Chat GBT.

So what I do is I have this where it literally just goes right to the verbal.

And so I can just start talking with ChatGBT.

So what up, ChatGBT?

Hey, can you tell me maybe five things that I should be working on right now?

Hey guys, it's Chris.

If you're finding value in what you're hearing, go ahead and like and subscribe.

That way people just like you can find this content for free here on YouTube.

Now let's dive back in the show.

Hey, sure thing.

Given

YouTube content strategy.

Keep pushing forward with your next-level pros YouTube show and the new hook for the video on private equity and trades.

Consistent, engaging content will drive more traffic and build authority.

Fourth, virtual coach development.

Move forward with creating your virtual coach.

Leverage your existing content to build an AI tool that can answer community questions and provide on-demand coaching.

Fifth, Rockwood Home Expansion.

Focus on expanding Rockwood Home.

Align your growth strategy to open new locations and bring contract labor in-house maintaining that 10 million dollars annual revenue target per location these should keep you on track and moving forward

wild like like dude like having that and so

to your point is like pulling that up having a conversation like just letting chat gbt know what's on your mind hey i'm working with this i'm thinking about this i'm doing this what are your thoughts like treat them like it's your best friend that knows everything i think a lot of people get caught up when you're not paying for ChatGPT You don't have the functionality of the of the voice conversation and so as you're sitting there and typing like you're always subconsciously you're trying to make it like super punctual and like grammatically correct and then you get yourself caught up where the what I love about the voice thing is you can keep it way more casual and I can just dump all of my thoughts and feelings don't have to worry about anything else except for just getting it out there into the world and then it can shape it just like that.

Dude, it's awesome.

Yeah, it's it's pretty wild.

And we're seeing a lot of advancements, especially in the home service space of like where you can use this.

So we talked about ChatGBT as a base.

We talk about wearables, like helping track your technicians and everything else.

But then on top of that, you got things like AI voice, AI text bots.

Like yesterday we were spending some time.

We're training our text bot right now.

And like, can you walk through like some of those things that we're doing?

Yeah, so I mean, and this is really important for anyone who's got customers calling in but you have your your text bots your your voice bots but basically they can answer the phone call take care of the customer and get them set up for what they need whether that's another phone call a follow-up set an appointment and uh it's actually it's pretty cool we what we were doing because it's really easy to get it set up what's hard is to to get it finished right and so that first like 90 pretty simple to get there and it's like wow okay this is cool but you have to spend a lot of time that last 10 actually getting it to to treat the customer exactly how you want, to talk, to communicate.

I would compare it to hiring, right?

Like it's easy to get somebody in the door and start doing the basics.

It's really hard to get them to like follow SOPs.

But the cool thing about AI is like once you train it, right?

Like once you get it to that point,

they never forget.

Right.

Like we're an employee, an employee freaking forgets.

Better or forget, you can multiply them.

And then as you start to learn how to prompt them, yeah, you're just going to get better and better.

That brings up a a really important ethics topic around ai that a lot of people are arguing back and forth on is is ai actually going to replace the jobs that people are trying to do and is that ethical or non-ethical so that's a great question so one absolutely it's going to replace jobs okay but new jobs will arise from it right and that's where everyone as business owners, if you have employees, you need to educate them this way.

It's like, look, don't be scared of AI, utilize AI, learn AI, because ultimately, the positions that are going to exist are people that are managing a group of AI agents that are going and doing all the tasks, but they got to make sure that one, the tasks are being followed correctly.

Two, there's not like, because there has to be fine-tuning constantly, like

making sure that the customer experience is improved, the communications improved, everything like that.

That is what the future of AI is: these people managing.

And so like,

the way I look at it, there's one of two outcomes.

One, that's the case.

Or two, the robots do such a good job that who freaking cares because our life is just that much better.

Literally, we got to do nothing.

We don't even have to produce value because the robots are doing it.

So now we're just out like hiking, playing with our kids,

going boating and stuff.

And so it's like, there's literally nothing to fear.

Did you guys see the email that the fiverr ceo sent out to his whole staff

I'll read it super quick if you haven't seen it but this was a lot of it was a controversial email for a lot of people but this is the CEO of Fiverr he sent this to his whole company hey team I've always believed in radical candor and despise those who sugarcoat reality to avoid stating the unpleasant truth the very basis for radical candor is care you care enough about your friends and colleagues to tell them the truth because you want them to be able to understand it grow and succeed so here's the unpleasant unpleasant truth.

AI is coming for your jobs.

Heck, it's coming for my job too.

This is a wake-up call.

It does not matter if you're a programmer, designer, product manager, data scientist, lawyer, customer support rep, salesperson, or finance person, AI is coming for you.

You must understand that that was once considered easy tasks will no longer exist.

What was once considered hard tasks will be the new easy, and what was considered impossible tasks will be the new hard.

If you do not become an exceptional talent at what you do, a master, you will face the need for a career change in a matter of months.

I'm not trying to scare you.

I'm not talking about your job at Fiverr.

I'm talking about your ability to stay in the profession, in the industry.

Wow.

Let that be a voice, a warning to every single person that's watching this.

Face it head on, go and take advantage.

There's so many opportunities to learn and grow.

Go and get it done today.

Let's go.